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CSRDispatch 21618
Job Location:
Job Location:
Manila - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
18 October 2026 (Yesterday)
Posted:
Application Deadline:
15 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
CSR/DISPATCH REPRESENTATIVE
Type of contract: Full-Time (Independent Contractor)
Type of job: Remote
Working Hours: After-hours coverage (Evenings Weekends and Holidays as assigned)
About the Company: The client operates in the plumbing heating ventilation air-conditioning (HVAC) and electrical services industry
Key Responsibilities:
Customer Service
- Answer inbound after-hours calls from residential customers.
- Listen attentively and identify issues such as no heat water leaks or electrical outages.
- Book appointments and document details accurately in our Service Titan CRM.
- Deliver a calm empathetic experience to customers who may be dealing with stressful situations.
- Represent the clients brand with professionalism and a positive service-oriented attitude.
Dispatch
- Screen each call to determine if it qualifies as an emergency using clear company criteria:
- Club Members (loyalty program customers).
- Warranty calls within 2 years of service.
- Dispatch the appropriate on-call technician (plumber HVAC tech or electrician).
- Coordinate jobs up to approximately 10:00 PM ET emergencies beyond this time are logged for next-day follow-up.
- Dispatching is a simple CRM process (a few clicks not complex routing).
Minimum Requirements:
Required:
- Previous customer service or call center experience.
- Excellent phone listening and communication skills.
- Calm under pressure and able to deliver empathy and assurance.
- Strong attention to detail and ability to follow process-driven workflows.
- Must have your own laptop/desktop and reliable high-speed internet.
- Quiet professional workspace suitable for handling customer calls.
Preferred (Nice to Have):
- Experience using Service Titan or other CRM systems.
- Baseline understanding of home systems (e.g. plumbing fixtures heating/cooling equipment or electrical basics).
Work Schedule:This is an after-hours role that primarily covers evenings and weekends.
The typical schedule is:
MondayThursday: 4:30 PM 10:00 PM ET
Friday: 3:00 PM 10:00 PM ET
Saturday: 7:00 AM 5:00 PM ET
Candidates should be comfortable with a flexible after-hours schedule aligned with U.S. Eastern Time.
About Company
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