CSR Billing Representative

Job Title: CSR Billing Representative

About the Client: Our client is a U.S.-based payment technology company that helps healthcare providers offer flexible payment solutions to their customers. Its platform supports billing payment plans account management and payment follow-up.

Overview: Were looking for a CSR Billing Representative to assist customers with billing payments and account concerns. This role involves handling high-volume customer interactions following up on overdue accounts assisting with payment arrangements and maintaining accurate account records. The ideal candidate has strong B2C collections experience and is comfortable working in a fast-paced environment.

Responsibilities:

• Receive payments and post amounts paid to customer accounts.

• Locate and monitor overdue accounts using computers and a variety of automated systems.

• Record information about the financial status of customers and status of collection efforts.

• Advise customers of necessary actions and strategies for debt repayment.

• Sort and file correspondence and perform miscellaneous clerical duties such as answering
  correspondence and writing reports.

• Arrange for debt repayment or establish repayment schedules based on customers financial
  situations.

Qualifications:

• 3 years of B2C collections experience in a BPO environment.

• Can handle high volume of calls

• Strong communication problem solving and analytical skills required

• Ability to work independently and to adapt to a fast changing environment.

• Proficiency in Microsoft Office including Excel and Word.

• Must have attention to detail with an eye for accuracy.

• Creative self-disciplined and capable of identifying and completing critical tasks independently
  and with a sense of urgency.

• Having telco mobility experience is a plus.

Schedule: Night Shift (US Hours)

Setup: Remote / WFH

Why Join STAFFVIRTUAL

• Competitive compensation and benefits package

  • HMO Day 1 FREE dependent coverage

  • Allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop monitor accessories)

• Training career growth and global exposure

• A collaborative and supportive team culture

If youre a motivated client-focused professional whos ready to grow with a company that values people and performance wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!