CS Support Representative, H&B

IFF is a global leader in flavors fragrances food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Chanelling our passion for nature and bioscience into sustainable life-enhancing technologies that power innovative solutions across healthcare food consumer and industrial markets.

The role is based in Manila Philippines (hybrid). Be part of an agile collaborative and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where Youll Make a Difference

• Manage customer sample requests via approved channels (e.g. SFDC) ensuring accuracy and timely processing.
• Create validate and maintain sample orders and invoice-related data in SAP/ERP systems.
• Liaise with Sales requestors and customers to clarify requirements lead times order status and invoicing matters.
• Coordinate with Planning Logistics and Regulatory teams to ensure compliant and timely sample preparation and delivery.
• Monitor order fulfilment and shipment progress proactively addressing delays discrepancies or documentation issues.
• Ensure adherence to internal processes compliance requirements and documentation standards.
• Provide timely updates and clear communication to stakeholders on order and delivery status.
• Support continuous improvement initiatives to enhance order management and customer service processes.
• Deliver a high-quality customer experience through responsive professional and solution-oriented support.

What Makes You the Right Fit

• Bachelors degree in any discipline.
• 13 years of experience in customer service order management or a related function (fresh graduates are welcome).
• Hands-on experience with SAP and/or SFDC will be an added advantage.
• Strong business-level English communication skills (written and verbal) with ability to engage stakeholders across levels.
• Proficient in Microsoft Office applications (Excel Outlook Word PowerPoint).
• Independent proactive and solutions-driven with strong teamwork adaptability and ability to perform in a fast-paced environment.
• Willing to perform shift work

How Would You Stand Out

• Proficiency in English and local languages are huge advantage.
• Solutions-driven and thrives under pressure.
• Independent a team player collaborative.

Why Choose Us

• Fun and positive working environment
• Career development
• Learning and development programs

We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.

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