CRM & Systems Administrator (AO-14213)

This is a remote position.

• Enter update and maintain required operational records in ExtraView.
  
• Monitor incomplete overdue or inconsistent records and follow up relevant teams for missing information.
  
• Perform routine data-quality reviews and maintain agreed naming status and record standards.
  
• Prepare recurring ExtraView reports and exception lists for management.
  
• Support approved workflow and administration changes and escalate system issues.
  

• Maintain customer prospect company and activity data in accordance with approved processes.
  
• Identify duplicate incomplete and inaccurate records and complete approved data-cleaning activities.
  
• Support user administration lists properties workflows reporting and dashboards within delegated permissions.
  
• Monitor agreed data-completion standards and follow up outstanding information.
  
• Support Sales and Operations teams with approved CRM administration without assuming ownership of their sales or client-management responsibilities.
  

• Prepare weekly and monthly recurring reports from approved systems.
  
• Maintain standard dashboards and data extracts used for management reviews.
  
• Produce exception reports for overdue actions missing information and compliance follow-up.
  
• Assist management with data preparation for performance reviews and business reporting.
  

• Maintain approved registers templates shared records and system documentation.
  
• Support administration of JanHub and other nominated business systems where trained and authorised.
  
• Assist with proposal/document-system administration where required including template maintenance.
  
• Document repeatable processes and maintain simple system work instructions.
  

• Handle company customer and franchisee information confidentially and only within approved systems.
  
• Follow JAN-PRO privacy security access-control and data-retention requirements.
  
• Immediately escalate suspected data access or privacy issues.
  

• Practical CRM/database administration experience; HubSpot experience strongly preferred.
  
• Strong spreadsheet data-entry and reporting capability.
  
• Ability to learn ExtraView and other internal systems quickly.
  
• High attention to data quality process consistency and documentation.
  
• Strong written English and confidence following up internal stakeholders remotely.
  
• Highly accurate and methodical.
  
• Reliable and comfortable with repetitive process work.
  
• Proactive in identifying missing or inconsistent data.
  
• Able to work independently in a remote environment.
  
• Discreet and trustworthy with confidential business information.
  
• Minimum two years experience in CRM database operations administration or similar work.
  
• Demonstrated experience maintaining business data and recurring reports.
  
• Reliable home-office setup and ability to work agreed overlapping Australian business hours.
  
• Experience supporting an Australian New Zealand UK US or similar English-speaking business environment is advantageous.
  

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course a competitive salary