Credit and Collections Analyst

Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.

The Credit & Collections Analyst Alere Toxicology Services is responsible for managing a complex aged and manually maintained accounts receivable portfolio with a primary focus on credit memo utilization account reconciliation and legacy balance cleanup.

This role requires a high level of ownership analytical judgment and independent problem-solving operating in an environment with limited automation and requiring reconstruction of accurate account positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (KEY ACTIVITIES)

• Manage a portfolio of accounts with a focus on aged and complex AR balances

• Analyze and apply credit memos against outstanding invoices to reduce aging and clear balances

• Perform account-level reconciliations to validate true customer balance positions

• Investigate legacy balances and determine appropriate action: offset (credit vs invoice) collect escalate or recommend write-off

• Develop segmented resolution strategies (not one-size-fits-all collections)

• Own reduction of historical AR backlog through structured cleanup approaches

• Execute targeted collections on valid and supported balances only

• Identify and resolve discrepancies such as: unmatched credits invalid invoices misaligned account balances

• Partner with Billing Operations and Cash Application to resolve root cause issues

• Ensure alignment between account status (open closed inactive) and financial balances

• Use Excel and available data to track progress and identify aging drivers and trends

• Document findings actions taken and resolution status clearly

• Escalate systemic issues impacting AR accuracy and financial reporting

• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)

• Other duties as assigned.

EDUCATION/EXPERIENCE

EDUCATION:

• Completed at least 4 years in College or with an associates or Bachelors Degree related in Business Finance or accounting courses.

• 35 years of experience with demonstrated exposure to:

  • aged or legacy AR portfolios

  • account reconciliation or cleanup initiatives

  • manual or low-automation environments

SKILLS AND ABILITIES:

• Strong analytical and account reconciliation skills

• Advanced Excel proficiency (pivot tables lookups data analysis)

• Ability to work independently in unstructured environments

• Strong problem-solving and critical thinking capability

• Ability to distinguish between collectible vs non-collectible balances

• Results-driven with strong ownership mindset

• Confident communicator able to challenge discrepancies and drive resolution

• High attention to detail with ability to manage high-volume workloads

• Strong cross-functional collaboration skills

• Persistent and accountable drives issues through full resolution

KNOWLEDGE:

• Understanding of endtoend OrdertoCash processes.

• Knowledge of credit memo and invoice lifecycle

• Experience in healthcare or diagnostics environment (preferred)

• Familiarity with HIPAA data integrity and financial controls.

The base pay for this position is

In specific locations the pay range may vary from the range posted.