Contact Center Solution Architect

Responsibilities:

• Lead the design and development of solution blueprints technical artifacts and hands-on coding for Conversational AI IVR systems chatbot/web chat solutions and cloud-native web applications.
• Collaborate with technology leads developers business SMEs UX designers and stakeholders to define and deliver technical solutions.
• Drive integration of voice and web-based channels with back-end systems APIs and analytics platforms.
• Coordinate with cloud infrastructure teams (AWS Azure or GCP) to ensure scalable secure and high-performance deployments.
• Architect and lead API integrations between internal platforms external systems and cloud services.
• Gather integration requirements and translate them into scalable technical solutions in collaboration with development infrastructure and product teams.

Qualifications:

• Proven experience in designing and implementing Conversational AI IVR and chatbot solutions.
• Strong expertise in cloud platforms (AWS Azure GCP) and cloud-native application architecture.
• Hands-on experience with API design and integration best practices.
• Excellent collaboration and communication skills to work with cross-functional teams.
• Ability to lead technical design discussions and deliver high-quality scalable solutions.