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Concierge Specialist Patient Support Coordinator (Remote, Telehealth)

Shapely

Job Location:

Manila - Philippines

Hourly Salary: $ 7 - 8

Experience Required: 1-3years

Posted: 26 August 2026 (10 days ago)

Application Deadline: 23 November 2026

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Location: Remote (Philippines) Schedule: Full-time US Pacific Time (PST) Compensation: $7$8 USD per hour (contractor)

About Shapely

Shapely is transforming weight loss care through a physician-led evidence-based model that makes treatment affordable and accessible. We pair clinical excellence with a seamless integrated app to help patients achieve sustainable long-lasting results. As we scale across multiple states were hiring a Sales Specialist Patient Support Coordinator to be the first point of contact for prospective patients and guide them into care.

As our Sales Specialist youll be the first voice many prospective patients hear. Youll connect with warm leads who have already expressed interest help them understand our program answer their questions about eligibility and cost and convert that interest into a scheduled appointment. Its a consultative phone-based sales role in a healthcare setting equal parts persuasion and genuine care.

This is a full-time remote contractor role on a Pacific Time (PST) schedule with room to grow and a supportive team behind you.

What Youll Do

As a Concierge Specialist at Shapely you will be the primary point of contact for our existing patients delivering the high-touch personalized support that defines the Shapely experience. Your primary responsibilities will include:

1. Patient Support

Answering phone calls and responding to inquiries through email chat and social media channels for existing patients.
Serving as a warm knowledgeable point of contact for patient questions about their caremedications and account.
Managing patient support tickets end-to-end and following established standard operating procedures for efficient resolution.

2. Care Coordination

Coordinating with Prior Authorization Admin and clinical teams to resolve patient issues that span multiple functions.
Proactively checking in with patients at key points in their journey to support retention and satisfaction.
Identifying at-risk or dissatisfied patients early and escalating appropriately.

3. Patient Experience

Championing a friendly empathetic patient experience in every interaction.
Gathering and relaying patient feedback to help improve programs and processes.
Contributing to documentation and training materials that raise the bar for patient support quality.

Requirements

Previous experience in a patient-facing or customer support role preferably in a healthcare or telehealth environment.
Preference for registered nurses or healthcare professionals with a strong understanding of patient
Exceptionally warm empathetic communication style with strong active listening skills.
Comfortable managing a high volume of inbound inquiries across multiple channels.
Previous experience in a similar role preferably in a healthcare or telehealth environment.
Technologically proficient. We will train you on software including Zoom Phone and our CRM platform as well as our EHR.
Friendly and approachable with exceptional customer service skills.
Quick learner able to grasp the nuances of our business to be successful in the role.
Knowledge of HIPAA PHI and patient privacy (training also provided).
Exceptional command of English written and verbal.
Exceptional communication skills and the ability to empathetically engage with patients.
Strong organizational and problem-solving abilities.