Community Engagement Manager

Community Engagement Manager

Philippines Full-Time Remote-Flexible Healthcare Technology

Key Information

Team: Commercial / Product

Employment Type: Full-time Permanent

Location: Philippines

Hours: 40 hrs/week flexible schedule covering 9:00 AM5:00 PM EST (Toronto time zone)

Start Date: As soon as possible

About

This client is a Health Care Professionals (HCPs) collaboration platform a dynamic fast-moving health technology company. We connect HCPs across Canada enabling meaningful peer engagement medical education and life sciences partnerships that improve patient outcomes.

Opportunity

This is a dedicated role owning community growth and engagement at an organization that has built strong HCP relationships over the past 14 years. Youll bring a fresh set of eyes to member engagement sharpening whats worked rethinking what hasnt and turning that thinking into real systems content and relationships.

This role moves between strategy and execution from setting the engagement strategy to writing the welcome message. The ideal candidate understands how HCPs engage differently: time-scarce skeptical of anything promotional and driven by peer credibility. Since this function is still proving its value youll need to back your work with data as much as relationships.

Success in This Role Looks Like

• Operationalizing Engagement. Defining and modernizing the processes cadences and systems this function runs on turning disconnected efforts into something repeatable.

• Running the Community. Owning the day-to-day pulse of our HCP community across the channels we use to host it from welcoming new members to surfacing and resolving issues.

• Growing Engagement. Identifying and nurturing highly engaged members building one-to-one relationships that turn casual participants into advocates.

• Creating Relevant Content. Planning and executing discussion topics content and programming that HCPs find valuable respecting their time and clinical credibility.

• Measuring What Matters. Tracking sentiment participation and engagement metrics and using data to drive change.

• Representing the Members Voice Internally. Leading member discovery through interviews surveys and research translating learnings into insight our Marketing Product and Customer Experience teams can act on.

Does This Sound Like You

• Community Experience. Youve grown or operated a successful online community ideally for a professional credentialed or trust-driven audience.

• Fresh Perspective. You can look at a program with years of history and see where its ready to evolve bringing new thinking alongside proven tactics.

• Strong Executor. You can take a broad mandate or a leaders direction and turn it into something concrete and repeatable.

• HCP Audience Fluency. You understand or are genuinely curious to learn what makes HCPs engage: peer credibility time scarcity and low tolerance for anything promotional.

• Data-Informed. Youre comfortable using engagement and sentiment data to sharpen a program and make the case for where it should go next.

• Strong Communicator. You write clearly and adapt your voice whether welcoming a new member or briefing internal stakeholders.