Commercial Ops Analyst (Data Analyst)

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.

About the Commercial Operations Performance Team

The Commercial Operations Performance team serves as the operational and shared services hub for our Commercial Operations teams. It is the backbone that enables the realization of our operational goals orchestrating a seamless environment through rigorous oversight of data tools day-to-day reporting strategic project support and long-term data and reporting strategy.

As a cornerstone of our operations the Commercial Operations Performance team plays a pivotal role in enhancing efficiency and enabling us to serve our Customers and Pros optimally.

About the role

The Commercial Operations Performance team is looking for a Commercial Operations Analyst to enhance processes standards and methodologies across our Commercial Operations teams. This role is critical in improving consistency efficiency and overall value to the organization while driving operational excellence.

Operating within a highly cross-functional environment this role requires strong analytical project management and operational problem-solving skills. Reporting directly to the Head of Commercial Operations Performance you will partner closely with Sales and Service Operations teams as well as cross-functional stakeholders to develop and maintain performance ETLs dashboards compensation attainment reporting and scalable processes. Your insights will help optimize the pro and customer funnels and drive continuous improvement across the department.

What youll do

• Build and maintain source-of-truth performance dashboards that provide Sales Service and Lead Generation leaders clear visibility into funnel productivity and quality metrics.

• Partner with Commercial Operations Analytics and cross-functional stakeholders to define and refine core operational KPIs automating recurring reporting wherever possible.

• Develop and maintain ETLs dashboards and compensation attainment reporting to ensure accurate reliable performance tracking.

• Analyze pro and customer funnel behavior to identify process gaps inefficiencies and opportunities to improve conversion quality and overall experience.

• Translate analytical findings into clear actionable recommendations that inform roadmap planning and day-to-day operational decisions.

• Scope prioritize and drive analytical and reporting projects to completion while managing multiple stakeholder requests.

In order to be successful you must bring

• 35 years of experience in analytics operations or business intelligence roles supporting GTM service or customer operations teams.

• 3 years of SQL experience in a production environment (BigQuery preferred) including joins aggregations and performance-optimized query design.

• 3 years of business intelligence experience building and maintaining dashboards in Tableau Looker or an equivalent platform with demonstrated adoption by non-technical stakeholders.

• Experience blending data across CRM support and people systems (e.g. Salesforce Genesys Workday or equivalents) to create unified operational insights.

• Strong understanding of Service / Customer Service operations and associated KPIs with the ability to frame analysis in terms of business impact.

• Demonstrated ability to structure ambiguous problems identify root causes through data exploration and communicate recommendations clearly to both technical and non-technical audiences.

• Strong project management skills with experience scoping work prioritizing requests and delivering results using tools like JIRA Asana or similar.

• Comfort working cross-functionally in a fast-paced evolving environment while building trust and adapting to new information.

Actual offered salaries will vary and will be based on various factors such as calibrated job level qualifications skills competencies and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .

If you are a California resident please review information regarding your rights under California privacy laws contained in Thumbtacks Privacy policy available at put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team well never ask you for money banking info or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Required Experience:

IC