Commercial Delivery Solutions Senior Analyst – Application Management Services

Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.

Our rapid diagnostics solutions are helping address some of the worlds greatest healthcare challenges.

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

As the Commercial Delivery Solutions Senior Analyst Application Management Services you will play a critical role in ensuring the stability reliability and continuous improvement of business-critical commercial applications with a primary focus on Salesforce and Veeva Vault platforms.

Support day-to-day application operations incident management enhancements and service delivery for business-critical commercial applications.
Partner closely with Business Relationship Managers (BRMs) business stakeholders delivery teams and support teams to ensure applications consistently meet business needs and service level expectations.
Serve as a techno-functional liaison between business users development teams and external partners within a global support model.
Translate business issues and operational requirements into effective support actions configuration changes and minor enhancements.
Ensure adherence to enterprise architecture standards security controls data privacy requirements and quality and compliance expectations within a regulated environment.
Identify assess guide and implement continuous improvements across people process and technology.
Explore opportunities to improve operational efficiency scalability and decision-making through supported platforms.
Evaluate feasibility value and risk of improvement opportunities in collaboration with business and IT partners.
Support ongoing modernization initiatives by leveraging platform capabilities automation AI and standardized support practices.
Drive business continuity user satisfaction risk reduction and service quality improvements across commercial applications.

Bachelors degree.
5-7 years of overall professional experience.
Experience with Salesforce Veeva Vault and/or enterprise commercial application delivery and support.
Strong background in Application Management Services (AMS) production support and DevOps operational excellence within a global delivery model.
Demonstrated experience supporting business-critical applications across multiple regions and stakeholder groups.
Exposure to AI automation and innovation initiatives within enterprise applications.
Experience identifying assessing or supporting AI-enabled and automation opportunities such as process automation intelligent insights or operational analytics is preferred.
Ability to evaluate AI use cases in partnership with business and IT stakeholders balancing feasibility value and risk considerations.
Experience working in regulated industries such as life sciences pharmaceuticals medical devices or healthcare is strongly preferred.
Familiarity with regulatory and compliance requirements including SOX GxP and 21 CFR Part 11.
Experience supporting validation activities audit readiness and compliant operational practices.
Demonstrated ability to act as a techno-functional partner to business stakeholders BRMs delivery teams and vendors.
Strong analytical communication and problem-solving skills.
Advanced to fluent English communication skills.
Experience collaborating with global distributed multi-pod and cross-functional teams.
Additional language skills such as Spanish are a plus but not required.

This position is based in the Philippines.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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The base pay for this position is

In specific locations the pay range may vary from the range posted.