Commercial Bid Manager

Commercial Bid Manager

Purpose

The Commercial Bid Manager leads Helpwares most strategic and high-value pursuits managing the end-to-end bid lifecycle for complex opportunities across multiple industries service lines and global delivery locations.

Serving as the commercial lead throughout the pursuit this role brings together Sales Client Solutions Operations Finance Legal Marketing Information Design AI and Subject Matter Experts to develop compelling customer-centric proposals that maximize win probability while ensuring commercial viability operational readiness and alignment with Helpwares strategic objectives.

Beyond leading individual pursuits the Commercial Bid Manager continuously strengthens Helpwares commercial bidding capabilities by enhancing governance standardizing best practices developing reusable knowledge assets and driving operational excellence across the proposal function.

Key Responsibilities

Commercial Pursuit Leadership

• Lead the end-to-end management of strategic bids proposals and competitive pursuits from opportunity qualification through contract award and transition.

• Partner with Sales to define pursuit strategy win themes competitive positioning customer value propositions and executive messaging.

• Facilitate pursuit kickoffs strategy workshops solution reviews executive governance sessions and final submission reviews.

• Lead cross-functional pursuit teams by establishing clear ownership accountability priorities and timelines.

• Proactively identify commercial operational technical and delivery risks while driving mitigation plans to keep pursuits on track.

• Ensure alignment between customer requirements proposed solutions commercial assumptions and operational capabilities.

Bid & Proposal Management

• Own the end-to-end development of RFP RFI RFQ unsolicited proposals presentations and other customer-facing pursuit materials.

• Develop and manage detailed bid plans workback schedules review cycles content plans and submission strategies.

• Ensure all submissions are compliant compelling accurate and aligned with customer requirements and Helpware standards.

• Lead proposal quality assurance activities including compliance reviews executive reviews and final production readiness.

• Manage submission logistics to ensure timely complete and high-quality deliverables.

Commercial Strategy & Solution Development

• Partner with Client Solutions Operations Workforce Management Finance Pricing and other stakeholders to develop commercially competitive and operationally executable solutions.

• Support pricing strategy by ensuring assumptions scope dependencies risks and commercial considerations are accurately reflected throughout the proposal.

• Challenge solution assumptions where appropriate to improve competitiveness profitability and customer value.

• Ensure proposals effectively communicate Helpwares capabilities differentiators innovation AI solutions and operational excellence.

Stakeholder Management

• Build trusted relationships across Sales Client Solutions Operations Finance Legal Marketing Information Design AI and Executive Leadership.

• Coordinate multiple stakeholders simultaneously while maintaining alignment on priorities deadlines and pursuit objectives.

• Communicate pursuit status resource requirements risks decisions and executive actions throughout the bid lifecycle.

• Influence cross-functional teams to deliver high-quality outcomes within aggressive timelines.

Process Excellence & Continuous Improvement

• Drive continuous improvement across bid management methodologies governance templates content libraries and reusable assets.

• Conduct post-submission and post-award reviews to capture lessons learned competitive intelligence and improvement opportunities.

• Identify opportunities to improve proposal quality efficiency resource utilization and overall win rates through process optimization and automation.

• Contribute to the ongoing evolution of Helpwares commercial bid management framework standards and best practices.

Performance & Governance

• Monitor bid portfolio health workload distribution resource capacity and pursuit priorities.

• Ensure compliance with internal governance processes commercial approvals legal reviews and executive decision gates.

• Track and report key pursuit performance metrics including:

• Win Rate

• Submission Timeliness

• Proposal Compliance

• Bid Cycle Time

• Content Reuse

• Portfolio Throughput

• Provide leadership with pipeline visibility workload forecasting resource recommendations and actionable insights to improve commercial performance.

Qualifications

Required

• Minimum of five (5) years of experience in Bid Management Proposal Management Pursuit Management Sales Enablement Business Development Support or a related commercial function.

• Proven experience leading complex cross-functional bids and proposals in a fast-paced customer-facing environment.

• Exceptional business writing proposal development project management and executive communication skills.

• Strong commercial acumen with the ability to understand customer requirements solution strategies and pricing considerations.

• Demonstrated ability to manage multiple strategic pursuits simultaneously while consistently meeting deadlines.

• Advanced proficiency in Microsoft Word PowerPoint Excel and collaboration platforms.

Preferred

• Bachelors degree in Business Administration Marketing Communications Management or a related field.

• Experience supporting business process outsourcing (BPO) customer experience technology services digital transformation consulting or other outsourced services organizations.

• Experience working with CRM platforms such as HubSpot or Salesforce.

• Familiarity with pricing models commercial negotiations solution development and proposal governance.

• APMP Foundation Practitioner or Professional Certification.

• Lean Six Sigma certification or equivalent process improvement experience.

• Experience working within global matrixed organizations.