Collection Specialist

Job Qualifications:

• Bachelor's Degree in Accounting or any related course
• Minimum 3 years experience in collection (preferably in a multi-national company setting
• SAP S4 HANA knowledge is essential
• Strong analytical and communication skills
• Fluent in English
• Good understanding of MS Excel is preferred
• Collections experience in both D2C and offline channels would be advantageous
• Can start ASAP

Job Description:

• Monitor and manage assigned accounts in portfolio to achieve to zero overdue and bad debt.
• Contacting Customers or Key Account Managers in the portfolio to obtain payment payment commitment and follow up on payment promises; or claims deduction made by customers.
• Coordinating and following through on collecting payments collections plans reducing overdue bad debt exposure and other Collections targets by working closely with various internal and external stakeholders.
• Execution of system established collection plan / protocol. Analyse and monitor delinquent account balances including effective overdue control and follow-up program for all customer accounts that are late overdue potentially overdue or potential written off.
• Reporting any disputed/ short paid invoices with reasons / disputes and collaborating with the stakeholders to expedite resolution/payment.
• Perform customer account reconciliation including support to cash application team for clearing customer payments and credit items within pre-agreed timeline. This includes settlement reconciliation for all D2C customers.
• Prepare weekly/monthly aging reports and collection status updates
• Support month-end closing and audit requirements
• Support and develop accounts receivable lean process improvements.