At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
We are a fast-growing organization at the forefront of AI-enabled customer experience delivery. We combine consulting software and technology services to help our clients accelerate time-to-value and achieve measurable outcomes in revenue growth cost reduction and productivity improvement. Our expertise spans contact center CRM AI and analytics and were ready to help our clients unlock new value.
The Client Success Manager will be responsible for managing a pool of low-touch / tech-touch clients in our Digital Client Success model ensuring seamless delivery high satisfaction and measurable business outcomes. This role focuses on proactive engagement issue resolution escalation management and on-time renewals ensuring that even our lower-touch accounts experience the full value of our solutions.
You will work closely with cross-functional teams (Delivery Product Engineering and Support) to manage and streamline client relationships address escalations quickly and identify opportunities for expanding value and adoption.
What Youll Be Doing
Client Relationship Management
Serve as part of a shared success team managing a portfolio of low-touch/tech-touch clients through automated and proactive engagement.
Ensure proactive consistent communication using scalable outreach (email campaigns webinars automated check-ins).
Monitor client health metrics and take preemptive action to improve retention and adoption.
Client Issue Resolution & Escalation Management
Own the resolution of client-reported satisfaction issues from identification to closure.
Partner with internal teams to coordinate escalations ensure SLAs are met and communicate updates clearly to clients.
Cross-Sell & Up-Sell Enablement
Identifying and working expansion opportunities (AI consulting analytics new modules increased usage tiers etc).
Adoption & Usage Monitoring
Tracking client usage metrics health scores renewal probability and feature adoption with dashboards.
Triggering automated outreach based on usage thresholds (e.g. if usage drops or spikes).
Guiding customers toward high-value features to increase stickiness.
Customer Education & Enablement
Hosting regional or multilingual webinars for product updates best practices and how-to training.
Creating or curating knowledge base content for FAQs and troubleshooting.
Operational Excellence
Use CRM PowerBI analytics and automation tools to manage client portfolios at scale.
Maintain accurate client records health scores and engagement histories.
Contribute to process improvements for low-touch/tech-touch client success programs.
What Youll Bring to the Role
Experience: 24 years in Client Success Account Management or related roles (preferably in SaaS technology or consulting environments).
Skills:
Strong problem-solving communication and organization skills.
Ability to manage multiple client accounts simultaneously at scale.
Familiarity with CRM systems analytics dashboards and tech-touch engagement platforms.
Experience handling issue resolution and escalation management across multiple stakeholders.
Industry Knowledge: Understanding of contact center operations CRM platforms AI solutions or analytics is a plus.
Language: Fluency in English
Willingness and ability to work US hours (night shift / US business time alignment)
What We Offer
Opportunity to work with an innovative AI-focused organization redefining customer experience delivery.
Collaborative high-performance team culture with growth opportunities.
Exposure to cutting-edge technology and leading global clients.
Success in This Role Looks Like
Consistently meeting or exceeding client satisfaction and retention targets for low-touch accounts.
Efficiently resolving and reducing escalations while improving client health scores.
Identifying and driving opportunities for measurable client outcomes aligned to revenue cost and productivity goals.
#LI-IG1
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-RemotePhilippines
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.We are a fast-growing organization at the forefront of AI-enabled custom...
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
We are a fast-growing organization at the forefront of AI-enabled customer experience delivery. We combine consulting software and technology services to help our clients accelerate time-to-value and achieve measurable outcomes in revenue growth cost reduction and productivity improvement. Our expertise spans contact center CRM AI and analytics and were ready to help our clients unlock new value.
The Client Success Manager will be responsible for managing a pool of low-touch / tech-touch clients in our Digital Client Success model ensuring seamless delivery high satisfaction and measurable business outcomes. This role focuses on proactive engagement issue resolution escalation management and on-time renewals ensuring that even our lower-touch accounts experience the full value of our solutions.
You will work closely with cross-functional teams (Delivery Product Engineering and Support) to manage and streamline client relationships address escalations quickly and identify opportunities for expanding value and adoption.
What Youll Be Doing
Client Relationship Management
Serve as part of a shared success team managing a portfolio of low-touch/tech-touch clients through automated and proactive engagement.
Ensure proactive consistent communication using scalable outreach (email campaigns webinars automated check-ins).
Monitor client health metrics and take preemptive action to improve retention and adoption.
Client Issue Resolution & Escalation Management
Own the resolution of client-reported satisfaction issues from identification to closure.
Partner with internal teams to coordinate escalations ensure SLAs are met and communicate updates clearly to clients.
Cross-Sell & Up-Sell Enablement
Identifying and working expansion opportunities (AI consulting analytics new modules increased usage tiers etc).
Adoption & Usage Monitoring
Tracking client usage metrics health scores renewal probability and feature adoption with dashboards.
Triggering automated outreach based on usage thresholds (e.g. if usage drops or spikes).
Guiding customers toward high-value features to increase stickiness.
Customer Education & Enablement
Hosting regional or multilingual webinars for product updates best practices and how-to training.
Creating or curating knowledge base content for FAQs and troubleshooting.
Operational Excellence
Use CRM PowerBI analytics and automation tools to manage client portfolios at scale.
Maintain accurate client records health scores and engagement histories.
Contribute to process improvements for low-touch/tech-touch client success programs.
What Youll Bring to the Role
Experience: 24 years in Client Success Account Management or related roles (preferably in SaaS technology or consulting environments).
Skills:
Strong problem-solving communication and organization skills.
Ability to manage multiple client accounts simultaneously at scale.
Familiarity with CRM systems analytics dashboards and tech-touch engagement platforms.
Experience handling issue resolution and escalation management across multiple stakeholders.
Industry Knowledge: Understanding of contact center operations CRM platforms AI solutions or analytics is a plus.
Language: Fluency in English
Willingness and ability to work US hours (night shift / US business time alignment)
What We Offer
Opportunity to work with an innovative AI-focused organization redefining customer experience delivery.
Collaborative high-performance team culture with growth opportunities.
Exposure to cutting-edge technology and leading global clients.
Success in This Role Looks Like
Consistently meeting or exceeding client satisfaction and retention targets for low-touch accounts.
Efficiently resolving and reducing escalations while improving client health scores.
Identifying and driving opportunities for measurable client outcomes aligned to revenue cost and productivity goals.
#LI-IG1
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-RemotePhilippines
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com
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