Client Success Manager

About LEVATE

LEVATE is a Canadian offshore staffing company that connects North American businesses with skilled remote professionals from around the world.

Our mission is simple: help businesses grow by giving them access to exceptional global talent while creating meaningful long-term career opportunities for the professionals we work with.

Offshore Talent. Onshore Peace of Mind.

As LEVATE continues to grow we are looking for our first dedicated Client Success Manager to help us deliver an exceptional experience to both our clients and remote professionals.

About the Role

The Client Success Manager will become the primary owner of our post-placement client relationships.
You will work directly with North American business owners and decision-makers to ensure their remote professionals are succeeding proactively identify concerns coordinate solutions strengthen client relationships and uncover opportunities to provide additional support.

This is not a traditional customer support role. We are looking for someone who can build genuine relationships understand a clients business recognize issues before they escalate and confidently handle difficult conversations and take ownership of the client experience. You will work closely with LEVATEs leadership Recruiting and Operations teams to help us build a scalable Client Success function as the company continues to grow.

What Youll Be Responsible For

Client Success & Relationship Management

• Serve as the primary point of contact for clients after a successful placement
• Build strong trusted and long-term client relationships
• Conduct proactive check-ins and follow-ups to maintain engagement and satisfaction
• Develop a strong understanding of each clients business priorities and evolving needs
• Monitor overall account health and address concerns early
• Maintain accurate client notes follow-ups and account records
• Ensure clients consistently feel supported throughout their partnership with LEVATE

Placement Health & Retention

• Monitor the ongoing success and stability of active placements
• Maintain clear visibility into account and placement health
• Identify risks concerns or performance issues before they escalate
• Gather regular feedback from both clients and remote professionals
• Coordinate performance concerns improvement plans and corrective actions when needed
• Partner with the Recruiting team when replacements are required
• Develop clear action plans for at-risk accounts
• Escalate significant client or placement concerns to leadership when appropriate

Remote Professional Success

• Support client onboarding and the successful transition of newly placed remote professionals
• Conduct post-placement follow-ups to ensure engagements are progressing well
• Monitor communication workload expectations and overall working relationships
• Identify concerns from either the client or remote professional that may affect placement success
• Help maintain clear expectations effective communication and alignment between both parties

Account Growth

• Understand each clients current operations and future hiring needs
• Proactively identify opportunities where additional remote professionals could provide value
• Present qualified expansion opportunities to leadership
• Help strengthen retain and grow existing LEVATE accounts
• Identify opportunities for client referrals testimonials and reviews

What Were Looking For

• 3 years of experience in Client Success Account Management Client Services
• Customer Success BPO outsourcing staffing or another relationship-focused client-facing role
• Preference will be given to candidates with BPO or outsourcing experience managing North American client accounts
• Experience managing multiple client relationships simultaneously
• Excellent spoken and written English
• Confidence communicating directly with Canadian and U.S. business owners and decision-makers
• Strong relationship-building and problem-solving skills
• Ability to handle performance concerns difficult conversations and client escalations professionally
• Strong judgment and the ability to identify potential issues before they escalate
• Excellent organization documentation and follow-through
• Ability to work independently and take ownership without constant direction
• Comfortable collaborating across Recruiting Operations and Leadership
• Comfortable using Google Workspace spreadsheets video meetings and cloud- based business tools

Experience working with offshore or remote professionals is a strong advantage.

What Success Looks Like

Success in this role means:

• LEVATE clients feel supported valued and confident in their partnership with us
• Client concerns are identified and addressed early
• Placements are successful and long-term
• At-risk accounts have clear action plans
• Client communication is proactive rather than reactive
• Client and placement retention remain strong
• Opportunities to expand existing client relationships are consistently identified
• Our Client Success processes become more structured and scalable as LEVATEgrows

Schedule

• Full-Time 40 hours per week MondayFriday
• This position works directly with our North American clients and requires strong overlap
• with Eastern Time (ET).
• Exact working hours will be confirmed with the successful candidate.
• Compensation & Benefits
• $7 CAD/hour
• 40 hours per week
• 13th-month Performance & Loyalty Bonus
• $25 CAD monthly cell allowance
• Performance incentives for successful account expansion
• Long-term growth opportunities within LEVATE

As our Client Success function grows there is an opportunity for the right person to take on increasing responsibility and grow with the company.

Why Join LEVATE

LEVATE is growing quickly and this is an opportunity to join us at an important stage of that growth. As our first dedicated Client Success Manager you wont simply be stepping into an existing process. You will have the opportunity to help us improve how we manage client relationships support our remote professionals strengthen retention and build a Client Success function that can scale with the company.

Youll work closely with our leadership team and have a direct impact on the experience we deliver to our clients and remote professionals. Were looking for someone who wants to take ownership make an impact and grow with us.

How to Apply

Please submit:

1. Your updated resume

2. A 12 minute video or voice introduction telling us about yourself your relevant

experience and why youre interested in the Client Success Manager opportunity.

Video is preferred.

Subject Line: CSM Your Full Name

We appreciate every application and look forward to hearing from you.