Client Relationship Manager (BPO)

Symbos is an Australian-owned digitally enabled group delivering customer and operational outcomes at scale. We combine people technology and data to create connected experiences that help organisations improve performance and grow with confidence.

We are people-centred by design. Our teams are supported with the tools trust and leadership to do meaningful work and deliver real outcomes. At Symbos you will be part of a collaborative growth-focused environment where you can build capability and make an impact.

We are looking for an experienced Client Relationship Manager who can build strong client partnerships drive retention and ensure consistent delivery across a portfolio of accounts.

This role is suited to someone who enjoys working closely with clients understanding their needs and ensuring outcomes are delivered to a high standard.

• Manage and nurture relationships with key client stakeholders
• Act as the main point of contact for client communication and engagement
• Understand client needs and translate these into actionable solutions
• Lead regular account check-ins reporting and performance discussions
• Identify opportunities to improve service delivery and client outcomes
• Work closely with internal teams to ensure seamless execution
• Maintain accurate records across CRM and reporting tools

• Experience in client relationship management customer success or similar roles in a BPO or call center environment
• Strong communication and stakeholder management skills
• Ability to build trust and long-term client partnerships
• Structured organised and detail-oriented approach
• Comfortable working with reporting data and performance metrics
• Experience supporting international clients (AU/US exposure is a plus)

• Be part of a growing client-focused organisation
• Work with global clients and cross-functional teams
• Exposure to end-to-end client relationship management
• Collaborative people-first culture with strong leadership support
• Opportunities for growth and capability development