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Client Relations Manager
Job Location:
Job Location:
Quezon City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
28 October 2026 (5 days ago)
Posted:
Application Deadline:
25 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Client Relations Manager (Real Estate)
Location: Quezon City
Work Setup: On-site
Employment Type: Full-time
Work Setup: On-site
Employment Type: Full-time
Job Summary
The Client Relations Manager is responsible for managing the overall client experience by ensuring prompt resolution of customer concerns efficient handling of billing-related inquiries and excellent after-sales support. This role plays a key part in maintaining long-term customer satisfaction and loyalty.
Key Responsibilities
- Manage all client relations activities from turnover through after-sales support.
- Ensure prompt handling of customer inquiries requests complaints and escalations.
- Supervise billing inquiries payment concerns and customer account-related issues.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Monitor customer satisfaction and implement initiatives to improve service quality.
- Develop and maintain customer communication programs.
- Track customer service KPIs and prepare regular performance reports.
- Lead coach and develop the Client Relations team to achieve service excellence.
- Recommend process improvements to enhance customer experience.
Qualifications
- Bachelors Degree in Business Administration Marketing Real Estate Management or a related discipline.
- At least 5 years of managerial experience in Client Relations or Customer Service within the Real Estate industry.
- Must come from a real estate developer or property management company.
- Strong knowledge of client management customer service billing coordination and complaint resolution.
- Excellent interpersonal negotiation and leadership skills.
- Proficient in CRM systems and Microsoft Office applications.
