Client Partner

Job Description:

The Client Partner is a hybrid role focused on nurturing and growing existing customer relationships while simultaneously identifying and developing new business
opportunities. This individual will be responsible for the health retention and growth of a portfolio of clients ensuring they derive maximum value from their investment with Integral Ad Science (IAS). In addition to core account management this role involves fostering strategic relationships with advertising agencies to unlock new growth avenues and identifying opportunities for client expansion.
The ideal candidate is a commercially-minded relationship manager who is passionate about driving client success and is comfortable operating in a hands-on dynamic environment where no task is too small.

Essential Duties and Responsibilities:

• Strategic Account Management: Own and manage relationships for a portfolio of IAS clients acting as their primary point of contact and trusted advisor.
• Retention & Growth: Develop and execute account plans to ensure client retention satisfaction and growth. Proactively identify and pursue opportunities for upselling and cross-selling the IAS product suite.
• Value Realization: Attain a thorough understanding of clients goals and challenges to ensure they achieve their desired outcomes using IAS solutions.
• Performance Reviews: Prepare and lead regular business reviews (QBRs) with clients from the ground up presenting performance metrics insights and strategic recommendations.
• Risk Management: Proactively monitor client health identify risks and develop and implement mitigation plans to ensure long-term partnerships.
• Client Advocacy: Act as the champion for your clients within IAS facilitating feedback to the Product team to help shape the product roadmap.
• New Business Expansion: Identify and engage potential partners and brands cultivating relationships to introduce and position IAS solutions bringing new revenue into the business.
• Agency Partnership: Develop and strengthen relationships with key agency partners to drive engagement foster collaboration and unlock new partnership opportunities through the agency channel.
• Industry Engagement: Deliver training sessions share industry trends and provide thought leadership to agency partners and clients to position IAS as a strategic partner.

Experience & Qualifications:

• Proven experience in a client-facing role such as Customer Success Account Management or Strategic Partnerships within an agency trading desk or ad tech company.
• A service-oriented ethos with a strong commercial mindset and a keen understanding of AdTech SaaS or MarTech ecosystems.
• Demonstrated experience managing consulting and negotiating with clients and/or agency partners with a strong track record of retaining and growing a portfolio.
• Strong analytical skills with the ability to analyze data identify business questions and develop actionable recommendations.
• Exceptional organizational skills with a proven ability to manage multiple projects priorities and stakeholders effectively.
• Comfortable working in a fast-paced entrepreneurial and rapid-growth environment with a willingness to be hands-on with operational tasks.
• Ability to work independently and as part of a collaborative team.

About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industrys most actionable data to drive superior results for the worlds largest advertisers publishers and media platforms. IASs software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information visit .

Equal Opportunity Employer:

IAS is an equal opportunity employer committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race color nationality gender gender identity or expression sexual orientation religion disability or age. We strongly encourage women people of color members of the LGBTQIA community people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS including the following categories of PI: identifiers personal records commercial information professional or employment or engagement information non-public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment or engagement. For additional details or if you have questions contact us at

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner please send an email introducing your company to We will get back to you if theres interest in a partnership.