Churns Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

Regular coordination with client representatives JPMC partners Workplace Team and other stake holders on improvements necessary to create the best workplace experience to Occupants

Perfection of execution in administrative tasks

Close attention to detail on project management and financial task

Timely execution of tasks Close integration with vendor partners to drive value

Client/Stakeholder Management (in support of the Workplace Country Lead)

Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client as reflected by Client feedback

Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork co-operation performance excellence and personal success

Motivate the team when under pressure and provide guidance on what action has to be taken

Keep the Team Focused on the Project to achieve goals in a timely manner

Be Innovative Professional and Role Model to the Team

Operations Management

Provide timely and accurate project documentation and reporting including but not limited to: Scope Definition Documents Funding Requests Risk Reviews Meeting Minutes Project Execution Plans Budgets Cost Control Reports Milestone Schedules Purchase Orders Service Contracts change control documentation Project Status Reports close out reports.

Draft Vendor RFP (Request for Proposal) preparation scope writing and tendering

Assist in contract administration ensuring contracts with clients consultants and suppliers are properly executed and maintained. Carry out contract administration of all vendors professionally and in accordance with legal requirements to protect commercial interests of client and JLL.

Review and provide recommendations on variations. Collecting and vetting appropriate supporting documentation for submission to clients. Obtaining timely client approvals.

Provide Strong Program Management Skills and tracking when key deliverables and action items have to be scheduled.

Present key Updates to the client & JLL Leads in the form of Weekly and Monthly Reports and email communication

Monitor and Track the Project Program and keep team focused when key decisions have to be made and what recovery plans has to be implemented in the event the Program has to be recovered Maintain project budget in accordance with client requirements. Manage and forecast expenditure to achieve completion within budget.

Maintain a detailed overall project programme that sets clear milestones and objectives to ensure successful project delivery.

Provide forward planning and direction to the Team as needed Attend Key Meetings and on behalf of the Team

Develop / Vet Progress Reports Risk Assessments Cost Reports etc

Make informative decisions or advice to the Client

Report to JLL Leads any key issues or escalations so support will be provided

Project Financial Status Reporting / Payments and Change Orders

Project Close-Out & Documentation Management

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience

5 10 years of experience in Project Management

Excellent verbal and written communication skills

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Strong analytical organization and administration skills

Engage confidently with internal and external stakeholders and see things from their perspective.

Bring a structured and organised approach to everything they do.

Thrive under pressure and deal effectively with tight deadlines and high expectations.

CRITICAL COMPETENCIES FOR SUCCESS (with corresponding I am JLL behaviours)

Client Focus & Relationship Management I Value my Customers

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

People Management and Team Leadership I am a Team Player

Ability to lead team effectively train them well and promote open constructive and collaborative relationships at all levels

Program Management & Organizational Skills I am Proactive

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking I am Innovative

Capacity to deal with ambiguity and solve complex problems effectively

Analytical proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levels

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

Organised

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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