Chinese-Speaking Operations Specialist (with HSKTOCFL 4+ certificate) (GBS Specialist)

Job Title

CBE GBS Specialist (Chinese)

Reporting Line

GBS BA Manager

Primary Responsibilities

• Review of documents in accordance with provided Work Instructions
• Process report packs in SGS BA systems
• Generate and issue certificates
• Check submitted documents and issue invoice to clients
• Perform administration tasks in an efficient and accurate manner

Specific Responsibilities

• Create review plans and perform administrative review of report packs (including raising queries entering closed and new CAR information as appropriate).
• Ensure client visit dates are received in accordance with the planning schedule and update the system with scheduled dates and allocated auditors.
• Deal with queries and monitor submission of relevant information and documents to complete transaction entries in the CBE systems in a timely manner.
• Generate Certificates once Certification Decision is made.
• Update the system with appropriate information related to concession suspension cancellation and withdrawal of certifications after approval.
• Review submitted documents and information and issue invoice to clients.
• Validate invoice entries with BOSS application reports.
• Provides suggestions on process improvements.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training education or development as programmed by his/her immediate superior.
• Ensure compliance with the Companys guidelines and procedures and with the Code of Integrity.
• Complies with the Quality Health and Safety Environment and Energy (QHSEE) policies and supporting objectives including but not limited to:
  • Demonstrates strong obligation to SGS QHSEE policies procedures and work instructions by actively participating in meetings projects and events completes required training intervenes in unsafe
  • situations refuses unsafe work and complies fully with all applicable laws and regulations related to
    HSEE
  • Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
  • Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements and in accordance with SGS Environmental Management System requirements
  • Reports all incidents including near misses and hazards that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
  • Efficiently uses all equipment including safety equipment and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
  • Maintains a safe and tidy worksite according to the organizations 5S program and guidelines
  • Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
  • Fulfills the requirements needed in the success of the QHSEE Management System
  • Recognizes the potential consequences of not following the established

Qualifications :

Profile

• Graduate of Bachelors Degree
• Minimum of 2 years experience in back office activities with the ability of collecting organizing analyzing and processing data in a variety of IT applications
• Adept at queries report writing and presenting findings
• Desirable but not a must: Have experience in certification and SGS CBE IT tools (Certnet Applaudd)

Additional Information :

Required Skills

• Outstanding sense of organization detail-oriented and meticulous
• Strong analytical skills with ability in managing and processing data
• Ability to produce clear and organized reports and e-mail/correspondence
• Must possess good oral and written communication skills in English and Chinese (at least passed HSK or TOCFL Level 4)
• Customer focus delivery and results oriented
• Adaptable to change and works well under pressure
• Team player and able to work with minimum supervision

Remote Work :

No

Employment Type :

Full-time