CBS DEPUTY HEAD, COLLECTIONS AND RECOVERIES DIVISION

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Position Title: Deputy Head Collections and Recoveries Division

Job Summary

• The jobholder is responsible for managing delinquency and credit losses within plan. The scope of the responsibility includes in-house and third-party agent performance monitoring and optimization formulation and implementation of collection strategies and coordination with other concerned units/departments for issues that may impact on collections performance.

Specific Duties & Responsibilities

• Work with Credit Risk for the formulation implementation and regular review of efficient risk-based collection strategies to address the changing risk profile of the portfolio. Identify and manage delinquency and overlimit drivers.
• Creates effective strategies to maximize resources within his team and elicits cooperation/teamwork across other teams to ensure that all performance indicators are met; Follows through on strategies and changes strategy when necessary
• Drives and ensure successful implementation of various projects/initiatives such as collection system upgrades outsourcing discounting or incentive programs etc.
• Maximize in-house and external agent productivity and quality while managing overtime and other costs to achieve improvement in cost to collect.
• Ensure robust and timely monitoring of Collections and Recoveries Performance indicators.

• Provides regular updates to team peers and supervisor

• Creates an environment of continuous process improvement
• Ensures that his team is properly capacitized at all times
• Monitoring resources and ensuring that these are fully optimized within plan or budget
• Completion of tasks or projects that may be assigned to him

• Creates control processes where risks are anticipated or identified; Escalates issues that may results to risk
• Conducts sampling of team members work when necessary
• Ensures that his team members follow proper code of conduct
• Ensures that the division is always audit-ready
• Gives feedback to and cooperates with other departments
• Responsible for ensuring that a robust and fully functional Continuity of Business (COB) Plan is established

• Regular and evident coaching and mentoring of team mates to improve their skills; provides feedback that is timely constructive and motivating
• Proper identification and development of personnel with high potential
• Creates a team that is motivated and has high employee satisfaction
• Gives rewards and recognition to deserving personnel
• Conducts semi-annual or annual Performance Appraisal that is objective and measurable
• Promote employee engagement
• Ensure succession plan is in place for each critical position
• Ensures team members integrity through compliance to internal policies and company requirements

Qualifications:

• Has at least seven (7) years of work-related experience and five (5) years of which managing a collections team.
• Has a broad understanding of the different segments of the credit card business and the capacity to relate units operations and performance metrics to the overall business of the company.
• Strong network with collections agencies and credit card regulatory procedures.
• Strong working knowledge of MS Word and PowerPoint. Familiarity with other software application package such as MS Excel an advantage
• Proficient in collection systems policies/procedures and has fully developed negotiation skills

Other Details:

Rank: Senior Officer

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location:Pasay City