Business Performance Reporting Analyst

This will be on a WFH setup (tagged in Ibex Shaw Mandaluyong) and on a Midshift.

The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams with a primary focus on Balanced Scorecard (BSC) productivity tracking and data quality. This role ensures that all performance data is accurate standardized and actionable providing leadership and client stakeholders with clear visibility into operational performance.

The role acts as a key contributor in consolidating reporting across teams improving existing trackers and delivering structured insights that support performance management accountability and continuous improvement.

• Own and manage all Balanced Scorecard (BSC) and performance-related trackers across technical and non-technical teams.
• Consolidate all BSC productivity and performance data into centralized leadership-ready reports and dashboards.
• Ensure all trackers (BSC productivity improvement and operational trackers) are accurate complete and consistently maintained.
• Perform regular data cleanup validation and standardization across all team trackers.
• Identify gaps inconsistencies and risks in reported data and proactively escalate issues to leadership with recommended actions.
• Partner with team leads and stakeholders to ensure alignment on KPI definitions reporting standards and data interpretation.
• Extract and analyze data from tools such as Jira Confluence and Power BI to support reporting requirements.
• Continuously improve existing trackers by enhancing structure usability and reporting efficiency.
• Translate data into clear actionable insights to support performance management and decision-making.
• Support leadership reporting needs by providing timely accurate and structured outputs.
• Track and monitor action items related to performance gaps ensuring closure and accountability.
• Prepare and deliver daily weekly monthly quarterly and annual reports and support additional reporting requirements for client stakeholders and internal leadership as needed.
• Continuously explore learn and apply automation and AI tools to enhance reporting processes improve efficiency and support evolving business and client needs.

• Bachelors degree in a relevant field or equivalent experience in reporting analytics or performance management.
• 35 years of experience in reporting data analysis or performance tracking roles.
• Strong understanding of KPI frameworks and Balanced Scorecards (BSC).
• Proficiency in reporting tools such as Excel/Google Sheets and Power BI.
• Experience extracting and analyzing data from Jira and Confluence.
• Strong data validation cleanup and standardization skills.
• Ability to identify trends gaps and risks and translate them into actionable insights.
• Strong attention to detail and data accuracy.
• Good stakeholder management and communication skills.
• Ability to escalate issues effectively and drive resolution across teams.
• Willingness and ability to learn new tools including automation and AI solutions to support reporting and process improvement initiatives