Business Analyst

We are hiring a Business Analyst to own how our systems data and processes work together from gathering requirements to building automating reporting and training with AI used as a core part of how the work gets done.

On any given day you may map a process write a spec build an automation fix a CRM layout produce a dashboard run a project stand-up or train a team. You will act as the bridge between the business and the tech stack and turn messy problems into clear working solutions.

Key responsibilities

• Use AI tools (e.g. Claude ChatGPT Copilot Zia) daily to speed up requirements documentation analysis testing and build work.
  

• Design and deploy AI-powered workflows: agents assistants classification summarisation data enrichment and AI-generated content inside business systems.
  

• Write test and maintain prompts and prompt templates; evaluate AI output for accuracy tone and risk before it reaches staff or customers.
  

• Connect AI models to business systems through APIs MCP servers and automation platforms.
  

• Proactively identify where AI can replace manual tasks and measure time saved.
  

• Keep up with new AI tools and features run quick pilots and recommend what to adopt.
  

• Apply responsible AI practice: data privacy access control human review and clear usage guidelines.
  

• Run stakeholder workshops and interviews to capture requirements pain points and success criteria.
  

• Map current-state and future-state processes; identify gaps waste automation and AI opportunities.
  

• Write clear BRDs functional specs user stories acceptance criteria and technical specs (data models field mappings API and integration logic).
  

• Translate business needs into system configuration and build-ready designs and validate delivered work against requirements.
  

• Clean audit and maintain data quality across CRM and operational systems (duplicates picklists field hygiene ownership).
  

• Build and maintain dashboards KPIs and recurring reports for leadership and operational teams.
  

• Use AI-assisted analysis to surface trends insights and recommended actions.
  

• Write queries and data transformations to support reporting and decision-making.
  

• Plan and deliver system and process projects end to end: scope timeline risks dependencies and sign-off.
  

• Run sprints stand-ups and status updates; keep tasks priorities and blockers visible.
  

• Manage multiple concurrent workstreams and re-prioritise quickly as business needs change.
  

• Design and build workflow automations blueprints and custom functions (e.g. Zoho Deluge scenarios GoHighLevel workflows).
  

• Build and maintain integrations between platforms using APIs webhooks and connectors.
  

• Identify and implement AI and automation opportunities that remove manual work.
  

• Monitor automations for failures and fix them quickly.
  

• Administer core platforms: users roles profiles permissions modules layouts fields and templates.
  

• Maintain the tech stack inventory licences access and vendor relationships; recommend tools to add consolidate or retire.
  

• Own change management: test in sandbox document changes and release safely.
  

• Handle tier-2 system support and troubleshooting for internal users.
  

• Create SOPs user guides process maps and training materials for every system or process change using AI to produce and maintain them faster.
  

• Deliver onboarding and refresher training to staff live and recorded.
  

• Define and enforce system data and AI standards naming conventions and governance; train staff to use AI tools effectively and safely.
  

• Lead guide and review the work of junior analysts admins or offshore support staff.
  

• Allocate tasks set priorities and quality-check output.
  

• Coach team members and contribute to hiring and onboarding new team members.
  

• 35 years in a business analyst systems analyst or business systems role covering both functional and technical BA work.
  

• Demonstrated daily use of AI tools (Claude ChatGPT Copilot or similar) to accelerate analysis documentation and build work with examples to show.
  

• Hands-on experience building AI-powered automations: calling LLM APIs prompt engineering and embedding AI steps into workflows (e.g. via Zoho Flow or n8n).
  

• Sound judgement on AI output quality data privacy and when human review is needed.
  

• Hands-on administration of at least one major CRM (Zoho CRM strongly preferred; Salesforce or HubSpot considered).
  

• Proven experience building workflow automations and integrations (APIs webhooks JSON low-code tools such as Zapier or Zoho Flow).
  

• Strong data skills: Excel / Google Sheets (advanced) SQL or similar query language and a BI tool (Zoho Analytics Power BI Looker Studio or Tableau).
  

• Experience managing projects with defined scope timelines and stakeholders using tools such as Zoho Projects Jira or Asana.
  

• Experience writing requirements user stories process maps (BPMN or swimlane) and SOPs.
  

• Experience delivering user training and supporting adoption of new systems.
  

• Excellent written and spoken English.
  

• Scripting experience (Zoho Deluge JavaScript or Python).
  

• Advanced AI experience: building AI agents MCP servers RAG / knowledge-base assistants or multi-step AI workflows.
  

• Experience across the wider Zoho One suite (Desk Recruit Creator Sprints Learn Cliq).
  

• Google Workspace and Microsoft 365 administration.
  

• Prior experience leading or mentoring a small team.
  

• Experience supporting Australian businesses or working with remote teams across time zones.
  

• Relevant certification (e.g. Zoho CRM Certified Administrator IIBA ECBA/CCBA PMP/CAPM Agile/Scrum or an AI/LLM course).
  

• AI-first mindset. Your default question is "how can AI make this faster or better" and you back it with working solutions.
  

• Strong communicator. You explain technical ideas in plain language write clearly ask the right questions and keep stakeholders informed without being chased.
  

• Highly organised. You juggle many requests prioritise by impact and urgency and keep your work documented and traceable.
  

• Fast turnaround. You move quickly deliver in iterations and dont let small tasks sit.
  

• Multi-dimensional problem solver. You consider the process the people the data and the system together not just the immediate symptom.
  

• Solution- and process-driven. You bring a recommended fix not just a problem and you design repeatable processes rather than one-off workarounds.
  

• Ownership mindset. You take responsibility end to end from requirement to adoption and work well with limited supervision.