Biz Dev Specialist PH Part Time

This is a remote position.

As the first point of contact for our customers you will handle inbound inquiries schedule appointments provide service information and ensure a seamless customer experience. This remote role requires excellent communication skills a positive attitude and the ability to thrive in a fast-paced environment.

• Handle Inbound Calls: Answer customer inquiries about auto glass services (windshield repair replacement ADAS calibration etc.) with professionalism and empathy.
  

• Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software ensuring efficient technician schedules.
  

• Provide Information: Educate customers on service options pricing warranties and military discounts maintaining transparency and trust.
  

• Customer Follow-Up: Confirm appointments follow up on quotes and address customer concerns to ensure satisfaction.
  

• Data Entry: Accurately enter customer information service requests and appointment details into our CRM system.
  

• Support Team: Collaborate with technicians and management to resolve issues and streamline operations.
  

• Experience: 1 year in a call center customer service or related role preferred; automotive industry experience a plus but not required.
  

• Skills:
  

  • Excellent verbal and written communication skills.
    

  • Strong problem-solving and multitasking abilities.
    

  • Proficiency with CRM software and basic computer systems.
    

  • Empathy active listening and conflict resolution skills.
    

• Attributes: Positive attitude team player and commitment to customer satisfaction.
  

• Education: High school diploma or equivalent.
  

• Availability: Must be available to work MondaySaturday 8:00 AM5:00 PM (U.S. Time).
  

• Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.
  

• Benefits: Competitive pay paid time off paid training.
  

• Perks: Work from home!
  

• Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.