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Azure and M365 Cloud Engineer
Job Location:
Job Location:
National Capital Region - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 September 2026 (9 days ago)
Posted:
Application Deadline:
1 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
SUMMARY
The Azure & M365 Cloud Engineer will design build and automate the Azure and Microsoft 365 platforms behind our managed cloud service with a focus on infrastructure-as-code delivery for our clients. The role will be a senior escalation point for Managed Services vendors and Microsoft support and partner with architects and Cybersecurity to modernize client estates.
JOB RESPONSIBILITIES
- Troubleshoot and resolve technical support requests within agreed SLAs escalating internally or to third parties when required.
- Manage incident processes including Major/P1 incidents and technical escalations for global clients.
- Review and provide senior-level sign-off for changes.
- Manage complex change requests with minimal supervision from L4 engineers.
- Collaborate with L3 engineers on the onboarding and handover of new clients.
- Develop automation scripts to improve operational efficiency and reduce manual work.
- Partner with the Client Relationship Management team on client escalations and service reviews.
- Support the technical and process development of L1 and L2 engineers.
- Drive continual service improvements across processes automation and technical operations.
- Identify the resources knowledge tools and techniques needed to complete projects and resolve incidents and service requests.
- Mentor advise and guide colleagues.
- Manage client expectations through clear professional and friendly communication.
- Participate in the remote weekend and public-holiday support rotation.
- Follow all information-security policies processes and obligations.
QUALIFICATIONS
- Extensive knowledge of Microsoft 365 administration including Exchange Online Intune Microsoft Purview Microsoft Defender Conditional Access and SharePoint Online.
- Good working knowledge of core Azure services including virtual machines virtual networks Recovery Services vaults and reservations.
- Experience migrating services from other platforms to Microsoft technologies.
- Experience with AWS administration and resource deployments.
- Advanced automation and scripting skills.
- Experience managing complex changes Major/P1 incidents and technical escalations.
- Ability to work independently with minimal supervision.
- Experience mentoring and developing L1 and L2 engineers.
- Strong understanding of incident change and service-management processes.
- Strong client communication and stakeholder-management skills.
- Ability to participate in weekend and public-holiday support coverage.
Core Technology Stack
- Microsoft 365: Exchange Online Microsoft Intune Microsoft Purview Microsoft Defender Conditional Access and SharePoint Online
- Microsoft Azure: Virtual Machines Virtual Networks Recovery Services Vaults reservations and core identity and access services
- Automation and Scripting: PowerShell and Microsoft cloud automation tools
- Amazon Web Services: AWS administration and resource deployment
- Cloud Migration: Migration of services from third-party platforms to Microsoft cloud environments
- Service Management: Incident change escalation and SLA management
