Automation Software Technical Analysis Intern

Position Responsibilities:

• Monitor emails system alerts and tickets to support timely identification investigation and escalation of issues
• Assist in troubleshooting and analysis of application and automation (RPA) issues across front-end and back-end components
• Support production incident management including tracking documentation and follow-up activities
• Help maintain and monitor automation workflows ensuring smooth and efficient operations
• Collaborate with development teams to support issue resolution bug fixes and minor enhancements under guidance
• Contribute to continuous improvement by identifying recurring issues inefficiencies and opportunities for automation

Required Qualifications:

• Currently taking up bachelors degree in Information Technology Computer Science Computer Engineering or any related courses
• Enrolled in an internship program under an MBPS Campus Partner
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively and communicate effectively in a team environment
• Basic understanding of application support software systems or troubleshooting concepts
• Basic awareness of ITIL concepts such as incident problem and change management
• Familiarity with automation monitoring ticketing or support tools is an advantage

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .