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AU Dayshift Service coordinator (Permanent AU RemoteWFH Philippines)
Job Location:
Monthly Salary:
Experience Required:
Posted:
1 September 2026 (17 hours ago)
Posted:
Application Deadline:
29 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a remote position.
AU Dayshift Service coordinator (Permanent AU Remote/WFH - Philippines)
# Service Coordinator
Location:** (HQ : WA) / Remote-WFH Philippines
Employment: Full-Time
Industry:** HVAC / Service-Based Works
Reports to: Managing Director
Why Join Us
Youll be joining a proudly West Australian-owned and operated family business** where youll be an important part of a close-knit team.
Youll be joining a proudly West Australian-owned and operated family business** where youll be an important part of a close-knit team.
We offer:
* Competitive remuneration based on experience.
* Great team environment.
* AU Standard business hours (8-4pm Sydney and maybe after hours support - time is flexible)
* A hands-on role with regular interaction with field technicians and customers.
* Opportunity to contribute to improving service operations and customer experience.
About the Role
We are looking for a highly organised customer-focused Service Coordinator to join our team remotely from the PH to support our team in Yangebup WA.
As the Service Coordinator you will play a critical role in keeping our field service operations running smoothly. Youll coordinate technicians manage schedules communicate with customers and suppliers and ensure service jobs are followed through from initial request to completion.
Youll be the central point of contact between customers technicians suppliers sales finance and operations making sure everyone has the information they need and that our technicians have a continuous flow of productive work.
This is an ideal opportunity for someone who thrives in a fast-paced environment enjoys solving problems and takes pride in delivering excellent customer service.
What Youll Be Doing
Service Coordination
- Schedule and dispatch technicians and service personnel.
- Coordinate daily work schedules and allocate resources effectively.
- Monitor service requests from receipt through to completion.
- Prioritise urgent and high-impact service issues.
- Ensure technicians have the information parts and resources required to complete jobs.
Customer Service
- Act as the primary contact for customer enquiries.
- Keep customers informed about job progress and expected completion times.
- Resolve customer concerns and escalate issues when required.
- Build and maintain strong positive customer relationships.
Administration & Systems
- Create and manage work orders.
- Maintain accurate service records and documentation.
- Process quotations purchase orders invoices and service reports where required.
- Keep customer and asset information up to date in management systems.
- Assist the accounting team with relevant enquiries.
Communication & Coordination
- Liaise with technicians regarding schedules parts and job requirements.
- Coordinate with suppliers regarding parts and equipment availability.
- Work closely with Sales Finance and Operations to ensure smooth service delivery.
Performance & Process Improvement
- Track service KPIs including response times completion rates and customer satisfaction.
- Prepare regular service reports.
- Identify opportunities to improve service delivery processes and operational efficiency.
Compliance
- Ensure work is completed in accordance with company policies and procedures.
- Support workplace health and safety requirements.
- Maintain confidentiality of customer and company information.
What Were Looking For
Were looking for someone who is organised analytical dependable and confident under pressure.
Essential Skills & Experience
- Previous experience in service coordination scheduling or customer service.
- Strong analytical and problem-solving ability.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent organisational and time-management skills.
- High level of computer literacy including Microsoft Office.
- Strong customer management skills.
- Excellent verbal and written communication skills.
- Strong active listening and empathy when dealing with customers.
- High level of honesty and integrity.
- Process-driven with exceptional attention to detail and accuracy.
- Ability to work independently with minimal supervision.
- Results-oriented mindset.
- Ability and drive to work effectively under pressure and meet time constraints.
Desirable
It would be advantageous if you have:
- Experience using a computerised scheduling or service management system.
- Experience in the **HVAC industry or other service-based environment**.
- Previous experience coordinating technicians and scheduling field works.
- Refrigeration & Air-Conditioning certification or related qualifications.
The Ideal Candidate
Youre someone who can **keep calm when things get busy make accurate decisions quickly and keep multiple moving parts organised.
You enjoy coordinating people and resources communicating with customers solving problems and making sure jobs dont fall through the cracks.
If youre proactive detail-oriented and take ownership of getting things done wed love to hear from you.
Apply Now!!
If youre ready to take on a key role in a growing service operation and become an integral part of our team apply now with your resume and cover letter via
Required Skills:
KNOWLEDGE/SKILLS/EXPERIENCE Essential Technical Analytical Ability able to identify and resolve problems / understand key processes Previous experience in a service coordination scheduling or customer service role. Ability to manage multiple priorities in a fast-paced environment. High level of computer literacy including Microsoft Office. Excellent organisational and time management skills. Excellent customer management skills Personal Strong communication skills and active listening Empathy with the customers Absolute honesty and integrity Process driven with an excellent eye for detail and accuracy Ability to work with minimal supervision Results orientated Ability and drive to work under pressure and with time constraints Desirable Previous experience using or equivalent computer scheduling system. Experience working within the HVAC industry or service-based works. Experience in coordinating technicians and scheduling of works. Any certification in Refrigeration & Air-Conditionin
Required Education:
None in specific
