Associate 2, IT

Primary Duties & Responsibilities

1. SUPPORT OF COMPUTING AND NETWORK SERVICES (30%)
   1. Proactively monitor and support high-availability network and servers supporting production applications.
   2. Collaborate and support adherence to standards policies and procedures in accordance with best practices.
   3. Support systems and network solutions according to standards policies and procedures and industry best practices.
   4. Collaborate with IT Team on the delivery and support of the global infrastructure and on Philippines initiatives.
   5. Assist the Local System and Network admins on best practice techniques for design implementation management and operations.
   6. Collaborate with outside vendors to provide systems and infrastructure support to the environment.
2. SERVICE DELIVERY (40%)
   1. Frontline support and operational knowledge of the Philippines Production activities.
   2. Provide Philippines sites end-user support on a timely basis and in accordance with organization standards.
   3. Participate in administration and support of Network Servers Security and Desktops.
   4. Frequent / appropriate communication to user/help desk management and team members as to the status of problems/issues. Update help desk documentation following resolution of problems.
   5. Recommend and adhere to department procedures consistent with legal and statutory requirements and with industry best practices.
3. INFRASTRUCTURE SECURITY & INTEGRITY (20%)
   1. Maintain the integrity of the computing and networking environment through appropriate backup strategies vital record storage and system security measures including:
   2. Ensure the security controls protecting the network servers and computing services are in place.
   3. Provide ongoing analysis of infrastructure for optimal operation integrity and stability.
   4. Periodically validate recovery procedures and maintain up to date procedures.
   5. Ensure site-wide compliance to regulatory controls and corporate IT policies/practices
4. PROJECT MANAGEMENT & COORDINATION (10%)
   1. Coordinate and support multiple concurrent activities and projects to meet project schedules/milestones.

   2. Proactively identify support communicate and resolve project issues.

Education & Experience

• Education: Bachelors degree in computer science Information Technology Engineering or a related field.
• Experience: >2 years of experience in IT Support (preferably in Manufacturing Setting)
  
  

Skills

• Strong background in technical and End User Support
• Experience working with Active Directory Microsoft O365 and other common desktop applications
• Familiar with Service Management Tool (FreshService / JIRA or equivalent)
• Familiar with Network Monitoring Management Tool (Solarwinds / Nagios)
• Experience in monitoring and troubleshooting network devices switches firewalls and access points. (Cisco / Meraki)
• Strong communication and relationship building skills
• Good interpersonal and communication skills written and spoken
• A team player with strong integrity and enthusiasm

• Work effectively with other members of Coherent Corp.

Working Conditions

• This role is 100% onsite

• Work location: Batino Calamba City Laguna

CultureCommitment

Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity Create an Environment of Trust

Collaboration Innovate Through the Sharing of Ideas

Accountability Own the Process and the Outcome

Respect Recognize the Value in Everyone

Enthusiasm Find a Sense of Purpose in Work