Assistant Facility Manager

Job Title

Job Description Summary

Job Description

The Assistant Facilities Manager will work with related stakeholders including the Customer group and associated community of service-consumers other Facilities and Operations Managers and staff the C&W leadership team and associated supporting teams and collaborators (including advisers vendors and other subject matter experts) to oversee support and deliver the assigned range of site related outcomes and services.

Attention to detail high-quality outcomes and consistently on-time/on-target results will be key performance measures and expected deliverables for this role. As the role of the Assistant Facilities Manager is part of the client-facing team relevant attributes and experience including stakeholder communications (written and oral) relationship management problem-solving decision making customer service presentation and all aspects of leadership and accountability will be essential.

Responsibilities

• Within the scope of the assigned remit assist the FM team to take all practical actions to keep the assigned portfolio compliant with all relevant laws regulations and applicable policies and guidelines.
• Within the scope of the assigned remit assist the FM team to take all practical actions to keep the assigned portfolio safe healthy and in a well-maintained and serviceable condition in keeping with the specific performance requirements and expectations of the project.
• Assist the FM team to respond promptly effectively and competently taking such action/s as needed or necessary (within the assigned limits of delegated authority) to all identified risks hazards risk-events impairments incidents and emergencies as may from time-to-time befall or impact the assigned portfolio.
• Assist with the preparation planning and delivery all aspects of the Site Facilities Management and Operations Plan (or equivalent) - including inspection maintenance (responsive and planned) and upkeep against agreed standards of the assigned site/s (including related assets buildings equipment and features).
• Assist with the management of the downstream supply-chain for all in-scope included services and supplies (including initiation contracting and maintenance of Supplier relationships and all aspects of Supplier administration and management).
• Assist with the development preparation and presentation of facilities and site-related management reporting including site status performance incident cost budget service delivery and management reports (for both internal C&W and external Client facing purposes)
• Assist with the preparation planning and reporting on all elements cost and expense control including budget estimation tracking and reporting of actuals and budgets (whether OPEX and/or CAPEX related).
• Assist with the management of the commercial contracting and commitment process as it relates to in-scope services and supplies (including negotiation proposing and maintenance of supply arrangements overseeing the relevant Procure-to-Pay processes (Manager/Authoriser role in the commitment work-order purchase-request purchase-order goods/service receipt and vendor payment).
• Wherever possible provide specialist knowledge advice and expertise in support of C&Ws commitments and responsibilities.
• Assist as directed with all in-scope aspects of facilities administration and related documentation control including preparation upkeep storage and retrieval of all facilities related documentation (manuals plans drawings reports guidelines procedures directions and the like).
• Assist the FM team to maintain a high-level of Customer Engagement (including meeting the assigned targets for Customer Satisfaction) with all levels of the customer stakeholder group.
• From time-to-time carry out other tasks duties and responsibilities as may be needed assigned or instructed within the reasonable requirements and needs of the business.

Qualifications & Requirements

• Relevant Qualifications / Certifications in FM related topics such as Mechanical/ Electrical Engineering Building/ Facilities/ Real Estate Management are preferred
• 3 years of relevant experience in comparable roles (including developmental roles)
• Possess a developing knowledge of building systems and property operations (such as mechanical electrical plumbing building management and control and/or related systems knowledge and competencies)
• Good written and oral communication and presentation skills (ideally multi-lingual)
• Demonstrable leadership experience with high-performing teams