Assessment Manager

• Lead coach and develop the Packaging Team setting clear expectations for productivity quality queue discipline and stakeholder service.
• Manage daily workflow work allocation and queue priorities to ensure files progress efficiently and agreed service levels are met.
• Oversee packaging quality across the team including completeness standards handoff notes submission readiness and control discipline.
• Act as the first escalation point for complex files missing documents clarification issues ageing items and stakeholder concerns before handoff to assessment.
• Partner closely with origination operations and third-party stakeholders to align on requirements handoff standards status visibility and feedback loops.
• Drive a clear operating rhythm across the team including daily queue reviews weekly quality and workload reviews and launch-period issue resolution.
• Support the setup and ongoing refinement of SOPs checklists readiness criteria and team controls as the function matures.
• Track and report on service performance rework themes file ageing quality outcomes and launch risks to relevant Manila and Australian stakeholders.
• Remain hands-on in the workflow where required assisting with triage packaging review and priority files during peak periods.
• Ensure the team operates within defined scope focusing on pre-submission packaging rather than credit decisioning or broader product and policy ownership.

Qualifications :

• Proven experience leading or supervising an operations mortgage processing loan packaging or pre-assessment team.
• Strong understanding of residential home loan documentation submission preparation and quality control ideally including self-employed application complexity.
• Strong understanding of credit policy and credit risk concepts.
• Demonstrated ability to manage queues balance workload and improve throughput without compromising quality.
• Experience coaching team members lifting capability and managing performance in a structured operational environment.
• Strong stakeholder management skills with the ability to work effectively across origination assessment and support teams.
• High attention to detail with sound judgement in identifying missing information inconsistencies and submission risks.
• Clear written and verbal communication skills including concise file notes status updates and escalation summaries.
• Comfort working in a fast-paced environment with evolving processes launch activity and continuous improvement priorities.
• Good understanding of role boundaries with the ability to enforce process discipline while avoiding credit decisioning responsibilities.
• Experience in Philippine people leadership workforce management and performance management is preferred.

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
• Access to 25 days of leave made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract engage and evolve talent and build best-in-class products.

Remote Work :

Yes

Employment Type :

Full-time