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APAC Technology Ops Hub Lead

Cushman & Wakefield

Job Location:

Taguig - Philippines

Monthly Salary: Not provided by the employer

Posted: 11 August 2026 (20 hours ago)

Application Deadline: 8 November 2026

Vacancies: 1 Vacancy

Job Summary

Job Title

APAC Technology Ops Hub Lead

Job Description Summary

The APAC Technology Ops Hub Lead is a Manila-based leader for ensuring the success of client technology roles such as account dedicated technology SMEs system administrators BI developers/analysts and data governance and IT operations resources. They will be focused on enhancing operational performance and service standards supporting hiring and onboarding for new accounts driving the development of best practices processes and SOPs in the delivery of Technology Client Care in the region. The role acts as a Program Manager for multi-account initiatives that uplift the maturity of technology usage and adoption on accounts and provides consistency in technology implementation and support across the region. The role reports to the Head of APAC Client Technology Solutions & Success and works closely with the APAC Technology Client Care Lead to scale shared services to drive consistency in technology support and improve client care outcomes.

Job Description

Core Responsibilities:

Regional Operations Hub Oversight: Provides operational direction governance performance management and oversight for the Ops Hub Client Tech services; establishes reporting governance forums and escalation pathways for transparency to APAC and global leadership.
Standards & Service Consistency: Defines hub-wide standards across system administration BI development data governance change/incident/request management and IT operations runbooks; aligns local execution to the global C&W operating model.
Multi-Account Program & Project Management: Manages strategic client programs through disciplined project management (scope milestones owners dependencies risks decisions status reporting) across multi-account initiatives such as change control on/offboarding data services training audit and compliance with strong governance and measurable outcomes.
Process Improvement & Transition Standardization: Closes gaps across transition (sales delivery client care) implementation and steady-state operations; drives both upstream improvements (project plans training knowledge transfer hypercare) and downstream improvements (client care operations).
Shared Services & Operations Scaling: Plans builds and scales System Admin Center of Excellence BI Centre of Excellence Data Governance and IT operations services from the hub; supports capacity planning headcount forecasting budget service catalogues service levels and escalation paths.
Innovation Automation & Artificial Intelligence Adoption: Drives a culture of innovation by identifying opportunities to apply automation low-code tooling generative AI and Agentic AI to ticket triage knowledge management reporting data quality testing documentation and routine system administration reinvesting human capacity into higher-value advisory and solution development work. Partners with global Innovation Product and Data teams to pilot and scale emerging tech positioning the hub as a future-ready service capability rather than a traditional support function.
Team Leadership Talent & Knowledge Management: Builds and mentors the hub team supports hiring/onboarding/capability development advances knowledge management through SOPs runbooks training materials and reusable assets; represents the hub in regional/global forums.
Training Awareness & Stakeholder Communications: Support the development of training and knowledge-sharing practices between accounts regionally and globally including the communication of new products upgrades enhancements and emerging technology pilots in partnership with Product and L&D leads. Engage with key business stakeholders to discuss technology adoption surface concerns and align on ongoing account technology needs in partnership with the APAC Technology Client Care Leader.