Analyst, Workday Technology Operations

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Job Description:

The Workday Technology Analyst is responsible for the endtoend handling of Workday Technology Operations cases ensuring accurate investigation effective resolution compliant execution of system changes (when required) and reliable delivery to production.

The role covers a range of case types including inquiries investigative issues and cases that require configuration or system updates. Success in this role requires strong ownership disciplined execution and continuous focus on improving service delivery while maintaining system stability and compliance.

Key Responsibilities

Case Management & Daily Operations (85%)

• Receive assess and manage Workday Technology Operations cases from intake through resolution including analysis execution of required actions documentation and closure.

• Perform indepth investigation to understand reported issues system behavior business impact and root cause.

• Handle cases that require system configuration or functional changes ensuring business requirements are clarified documented tested approved and deployed as part of case resolution.

• Work with requestors SMEs and stakeholders to clarify requirements validate expected outcomes and identify risks or dependencies before progressing changes.

• Execute and support testing activities (functional testing UAT support deployment validation) associated with case resolution.

• Support or execute production deployments ensuring alignment to release governance change controls and compliance standards.

• Perform postdeployment validation and stabilization confirming the solution behaves as intended and addressing followup issues.

• Maintain accurate and complete documentation within the case including investigation details decisions made test evidence deployment notes and closure confirmation.

• Ensure cases are progressed and resolved in line with agreed SLAs prioritization and service expectations.

• Communicate clearly and proactively with HR Digital teams Payroll HR Data Operations Experience Center teams and IT/Vendors regarding status risks and next steps.

• Adhere strictly to data privacy security and compliance requirements in all activities.

Execution & Operational Discipline (10%)

• Participate in Workday upgrades patches and releases including endtoend testing defect validation cutover support and postdeployment checks.

• Manage multiple cases effectively balancing investigative work and change execution while maintaining service stability.

• Identify issues that may impact delivery timelines or system stability and escalate appropriately with clear context and recommendations.

• Execute work with a focus on quality accuracy and sustainability not just speed.

Continuous Improvement & Knowledge Sharing (5%)

• Identify opportunities to improve simplify or standardize operational processes based on recurring case themes.

• Contribute to knowledge documentation such as job aids FAQs and troubleshooting guides.

• Participate in retrospectives or After Action Reviews (AARs) and apply learnings to future case handling.

• Build technical functional and operational knowledge through training peer learning and handson experience.

Ways of Working Expectations

• Takes full ownership of assigned cases from start to finish.

• Communicates clearly respectfully and proactively especially when managing expectations or constraints.

• Works collaboratively across teams and regions to deliver aligned outcomes.

• Applies sound judgment aligned with organizational standards compliance and overall employee impact.

• Seeks practical improvements that enhance reliability efficiency and service quality.

Required Qualifications

• Bachelors degree or equivalent practical experience.

• Experience supporting Workday in a technology operations or analyst role.

• Experience working with case or ticket management systems (e.g. ServiceNow JSM JIRA or equivalent).

• Strong analytical and problemsolving skills including the ability to investigate system behavior and determine appropriate resolution actions.

• Ability to manage multiple priorities while meeting quality timeliness and compliance expectations.

• Strong written and verbal communication skills with stakeholderfacing experience.

GoodtoHave / Preferred

• Functional exposure to Workday modules (e.g. HCM Absence Compensation Payroll Benefits Security Integrations).

• Experience supporting configuration changes and production deployments within an operational environment.

• Prior involvement in requirements clarification testing or release activities as part of case handling.

• Experience contributing to process improvement or operational optimization initiatives.

• Familiarity with HR operations or payroll concepts.

• Experience working in a global multiregion environment.

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