Air Freight Manager

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

Flexport is establishing its operations in the Philippines and were looking for a strong leader to build and run our air gateway operations in Manila. As Manager Air Operations youll lead a team of operations specialists to manage end-to-end air freight shipments ensuring cargo moves smoothly efficiently and on time. This is a high-impact role for an experienced operator ready to shape how Flexport delivers world-class air freight from the ground up.

• Lead coach and develop a team of air operations specialists fostering a culture of performance accountability and continuous improvement
• Act as the primary escalation point for operational issues ensuring fast and effective resolution
• Set clear expectations support team growth and help individuals perform at their best
• Oversee the full air shipment lifecycle from booking and pickup through to airline handover and final delivery
• Ensure all activities comply with Flexports standards local regulations and international shipping requirements
• Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs
• Build and maintain strong partnerships with airlines terminals and trucking providers
• Monitor and review vendor performance providing constructive feedback and solutions to improve service quality
• Collaborate closely with internal teams including planning sales customs and destination offices for seamless end-to-end coordination
• Oversee billing accuracy and cost control resolving invoice disputes promptly and effectively
• Identify workflow inefficiencies and drive process improvements that save time reduce costs and enhance the customer experience
• Contribute to the development and implementation of new systems workflows and operational best practices

• Bachelors degree in Logistics Supply Chain Business or a related field
• 7 years of experience in logistics freight forwarding or supply chain operations
• 23 years of leadership experience managing an operations team
• Strong knowledge of air export and import regulations in Cambodia
• Professional proficiency in English both written and spoken; Mandarin is a plus
• Hands-on process-oriented and structured thinker with strong problem-solving capabilities
• Strategic mindset balanced with ground-floor execution ability
• Excellent communication interpersonal and organisational skills
• A compliance-first attitude you understand the importance of operating within a heavily regulated industry
• Courage to challenge the status quo and drive meaningful change when needed