AI Solns & Enblmt Lead

The AI Automation Solutions & Enablement Lead is responsible for designing developing and deploying AI-powered solutions that optimize invoice processing workflows within RealPage Utilities Management. This role focuses on building scalable production-grade systems leveraging Generative AI automation and modern software engineering practices to improve efficiency accuracy and user experience.

• Design and build AI-driven solutions for invoice processing (e.g. data extraction classification validation).
• Develop fullstack applications integrating AI models into business workflows.
• Implement RAG pipelines LLM-based agents and prompt engineering frameworks.
• Lead end-to-end development from PoC to production deployment.
• Ensure data readiness pipeline reliability and system scalability.
• Integrate AI solutions with internal systems (billing ERP document management).
• Optimize model performance reduce hallucinations and handle edge cases.
• Collaborate with SMEs and Adoption Leads to align solutions with business needs.
• Maintain CI/CD pipelines and ensure robust testing and monitoring.
• Continuously evaluate emerging AI tools and technologies. Key Performance Indicators (KPIs)
• Accuracy of AI models (invoice extraction classification validation)
• Reduction in manual processing and exception rates
• Deployment frequency and time-to-production for AI solutions
• System uptime and performance metrics (latency throughput)
• Adoption rate of deployed AI tools
• Reduction in operational costs and processing time
• Code quality metrics and defect rates
• Number of successful AI features released Tools/Environment
  • RealPage UEM (AP Extract Bill Pay)
  • vendor portals ticketing/case systems
  • MS Excel/Word/Outlook internal scorecards & dashboards
• Tools / Environment
  • Programming: Python JavaScript/TypeScript SQL
  • AI/ML: OpenAI LangChain LlamaIndex Hugging Face
  • Architectures: RAG vector databases (Pinecone FAISS) agent frameworks
  • Cloud: AWS GCP Azure
  • DevOps: Docker Kubernetes CI/CD pipelines (GitHub Actions Jenkins)
  • Databases: PostgreSQL NoSQL
  • Version Control: Git
  • Monitoring: Datadog Prometheus

Work Environment

• Fast-paced transformation-centric operations environment
• Cross-functional work setting involving Operations Product Technology Finance HR and Process Excellence teams
• Hybrid collaboration (US-based leaders PH operations)
• High exposure to executive leadership strategy teams and governance bodies
• Requires ability to manage multiple projects deadlines and workstreams simultaneously
• Strong culture of continuous improvement innovation and data-driven decision-making
• Utilizes AI tools across daily workflows for research reporting and optimization

Required:

Education

• Bachelors degree in Computer Science AI Data Science or related field
• Advanced certifications in AI/ML or Cloud preferred Experience
• 5 years in software engineering or data science
• 2 years working with Generative AI / LLMs
• Experience delivering production-grade AI applications Technical & Professional Skills
• Strong coding skills in Python JS/TS and SQL
• Expertise in prompt engineering and LLM optimization
• Experience with RAG embeddings and vector search
• Knowledge of system design APIs and microservices
• Cloud-native development and DevOps practices
• Strong debugging testing and performance optimization skills Preferred Skills / Abilities
• Experience with invoice processing OCR or document AI
• Familiarity with Utilities or Property Management domain
• Experience with agentic AI systems and autonomous workflows
• Ability to translate business needs into technical solutions
• Strong collaboration and communication skills

Physical Demands and Working Conditions

• Hybrid/Onsite
• US Night Shift Working Hours
• While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. May be required to lift or move 10 pounds.