AI Product Manager

We are looking for an experienced AI Product Manager to lead the development and optimization of a voice bot platform focused on collections automation. The role will drive product strategy execution and continuous improvement of AI-driven customer interaction systems aimed at improving recovery rates and customer experience in the lending lifecycle.

This role will manage a cross-functional team composed of Data Scientists ML Engineers and QA specialists and will work closely with executive stakeholders in Collections and Risk functions.

Key Responsibilities:

• Own the end-to-end product lifecycle of the voice bot platform for collections
• Define product roadmap aligned with business recovery and efficiency goals
• Lead design and optimization of conversational AI flows (voice IVR NLP systems)
• Improve customer engagement call containment and repayment conversion rates
• Collaborate with Data Science and ML teams to improve model accuracy and intent recognition
• Manage a team of 35 direct reports
• Translate business requirements into AI/ML product features
• Work closely with Collections Risk and Operations leadership
• Run experiments (A/B testing call flow optimization performance tuning)
• Ensure system scalability compliance and customer experience quality

Key Requirements:

• 58 years in Product Management or AI Product roles
• Strong experience in conversational AI / voice bot / chatbot systems
• Background in fintech lending banking or collections domain preferred
• Experience working with Data Science / Machine Learning teams
• Proven experience managing cross-functional teams
• Strong stakeholder management with executive-level exposure
• Experience in contact center or CX automation is a strong advantage
• Understanding of speech recognition NLP or IVR systems

Nice to Have:

• Experience in collections automation or credit risk systems
• Exposure to AWS Lex Google Dialogflow Azure AI or similar platforms
• Experience in Southeast Asia fintech ecosystem
• Background in scaling AI-driven customer service platforms