Admissions Concierge (Customer Experience)

We are looking for a warm personable and detail-oriented Admissions Concierge to be the first point of contact for prospective families across our global this role you will manage inbound inquiries and guide parents through their initial journeyfrom first contact to scheduling a campus visit.

As part of the Inquiries & Admissions team you will play a key role in delivering an exceptional experience for families while ensuring accurate data tracking and continuous improvement of the admissions process.

If youre passionate about education and thrive in a fast-paced collaborative environment wed love to hear from you.

Create a Great First Impression

• Respond promptly to all inbound inquiries via phone email WhatsApp and social media
• Provide clear accurate and helpful information to prospective parents
• Understand parent needs and concerns and share insights with internal teams

Support Admissions & Data Management

• Maintain accurate records in Microsoft Dynamics CRM
• Track and update inquiry data to support reporting and analysis
• Collaborate with Admissions and Parent Engagement teams to meet enrollment goals

Guide Families Through the Journey

• Assist parents in scheduling campus tours trials and events
• Coordinate with campus teams to ensure a smooth visit experience

Team & Operational Support

• Assist with administrative tasks and ongoing projects
• Contribute to improving processes and overall parent experience

• Strong written and verbal communication skills in English

• Experience in a customer-facing role (hospitality experience is a plus)
• Experience using CRM platforms (Microsoft Dynamics is an advantage)
• Bachelors degree preferred
• Background or familiarity with education early childhood or Montessori is a plus
• Warm approachable and customer-focused
• Organized with strong attention to detail
• Adaptable proactive and solutions-driven
• Trustworthy with a high level of integrity

• Salary:36000 - 40500

• Schedule:Monday to Friday
• Site:Ayala Makati / Clark Pampanga (Work from home)

• Legal Benefits:
  HMO with 1 free dependent upon hire
  Life Insurance
  20 PTO credits annually
  10% Night Differential
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company