Administrative Assistant – Data Entry & Customer Service

We are looking for a reliable and detail-oriented Remote Administrative Assistant to join our clients team. This position is ideal for someone with strong data entry customer service administrative and communication skills who is comfortable working with multiple software systems.

Working Hours: 9:00 AM 5:00 PM EST
Position: Remote
Focus: Data Entry Administration & Customer Service

• Enter and update customer and service information accurately in the companys CRM.
• Perform data entry and maintain accurate digital records.
• Enter water testing results into the relevant systems.
• Submit test results to local water authorities through dedicated online portals.
• Review information for accuracy before submitting reports.
• Answer incoming client phone calls and assist with customer inquiries as needed.
• Make occasional outbound phone calls to clients authorities or other relevant parties.
• Assist with basic software testing and ensure information is entered correctly.
• Maintain organized records and documentation.
• Provide general administrative support to the team as required.

Experience with the following is beneficial but training can be provided for the right candidate:

• Housecall Pro
• Syncta
• RingCentral
• QuickBooks basic/minor use
• Microsoft Office
• Google Workspace / GSuite
• CRM and online reporting portals

• Previous experience in data entry administration customer service or a similar role.
• Excellent attention to detail and accuracy.
• Strong written and verbal English communication skills.
• Comfortable answering and making phone calls.
• Good computer skills and ability to learn new software quickly.
• Ability to work independently and manage daily tasks effectively.
• Strong organizational and time-management skills.
• Reliable internet connection and suitable remote working environment.
• Must be available to work 9:00 AM 5:00 PM EST.