Administrative Assistant

Start and build your career with BMG Outsourcing one of the well-respected Australian-owned Outsourcing Companies with offices in Clark and Sydney providing high-quality services to clients and promising careers to its employees.

We are seeking a highly organized detail-oriented and proactive Administrative Assistant to support the smooth day-to-day operations of our clients business.

This role offers a diverse range of responsibilities across administration customer service purchasing bookkeeping financial administration and quality assurance. You will work closely with Management Technical and Administration Teams to ensure client enquiries are handled professionally approved quotes are processed efficiently purchases are coordinated accurately financial records are maintained and completed service tickets are reviewed before closure.

The ideal candidate is someone who takes ownership of their work communicates confidently pays close attention to detail and can effectively manage multiple priorities in a fast-paced professional environment.

• Schedule:Monday to Friday 7 AM 4 PM (PH Time)
• Work Set up: Onsite
• Salary range: PHP 40000 - 50000

In this role you will:

• Answer incoming telephone calls promptly and professionally gather relevant information and handle client enquiries appropriately by resolving routine matters or directing requests to the appropriate
  team member.
• Provide a consistently high level of customer service through clear professional and timely communication with clients suppliers and internal teams.
• Convert approved quotes into the appropriate sales and job records and coordinate the ordering of hardware software subscriptions and other items required for client jobs.
• Monitor supplier orders and deliveries maintain accurate purchasing records and communicate with suppliers and internal team members regarding order status delays or discrepancies.
• Perform bookkeeping and routine accounting tasks including bank and supplier reconciliations payment checking receipt allocation accounts payable and processing approved supplier invoices.
• Process invoices purchases payments banking and other routine financial transactions accurately and within required timelines.
• Review completed service tickets before closure to ensure work has been properly recorded; notes are clear required items have been supplied and all labor products and other billable charges have been captured correctly.
• Identify incomplete inaccurate or inconsistent information and proactively follow up with the appropriate team member to resolve issues.
• Escalate client purchasing financial or ticketing concerns when required and ensure issues are followed through to resolution.
• Maintain accurate and well-organized electronic files operational records purchasing documentation and financial records in accordance with business procedures.
• Support day-to-day office administration including frontline client service office coordination receipt and dispatch of goods data entry and executive or team support as required.
• Contribute to the review and continuous improvement of administrative purchasing bookkeeping and service ticket processes.
• Follow established procedures while taking initiative to resolve routine administrative matters and identify opportunities to improve workflows.
• Perform other reasonable duties within the scope of office administration and business support as required.

Were Looking for Someone Who has:

• Relevant tertiary TAFE business administration bookkeeping or accounting qualification is desirablebut not essential.
• Demonstrated experience in office administration business support or a similar coordination role.
• Previous experience providing professional telephone and customer service support to businessclients.
• Experience processing approved quotes or sales orders and coordinating purchases with suppliers.
• Practical bookkeeping experience including account reconciliations payment checking and allocationaccounts payable and accurate financial data entry.
• Experience working within an IT services managed services or other fast-paced professional servicesenvironment is advantageous.
• Experience using quoting procurement inventory or service ticketing platforms is desirable.

Technical Skills:

• Confidence using Microsoft 365 applications and the ability to learn new accounting quotingprocurement inventory and service management systems.
• Experience using Xero accounting software is preferred

Non-Negotiables:

• Strong attention to detail particularly when reviewing service tickets job records timesheetsproducts transactions and billable charges for accuracy and completeness.
• Strong organizational skills with the ability to manage multiple tasks deadlines and competingpriorities.
• Excellent written and verbal communication skills with a professional telephone manner.
• Sound judgement and the ability to determine when routine enquiries can be resolved independentlyand when matters need to be escalated.
• Ability to work autonomously prioritize tasks solve routine problems and take ownership of follow-upactions.
• Strong commitment to confidentiality accuracy accountability and continuous improvement.

Why Youll Love Working with Us:

• Company-provided laptop second monitor
• Free HMO
• Monthly Team Gratitude Celebrations Year-end Party & Summer Outing.
• Welcome gift on Day 1
• Coffee session on Day 1 (for hybrid and onsite employees)
• Company Shuttle Service
• Free Meals and Snacks
• Generous vacation days holidays and sick leave to help you recharge.
• DOLE Mandated Leave (Paternity Leave Maternity Leave 7 days SOLO Parent Leave Magna Carta Leave etc.)