Administration & Operations Coordinator

Position Title: Administration & Operations Coordinator
Work Set-up: Work From Home
Schedule: Monday Friday 6:00 am 2:30 pm PH Time
Salary: Php 35000 Php 45000

About the Role

Our client is a well-established plumbing drainage gas fitting and air conditioning business servicing residential and commercial customers throughout Canberra and surrounding areas. They pride themselves on clear communication transparency and delivering high-quality trade solutions from emergency repairs to high-end renovations. They are looking for a highly organised clear communicator with a strong administrative background and comfortable with online systems Personal Administrative Assistant to streamline our administrative workflow keep our team organised and elevate our client facing operations.

This is a hands-on administrative role that is central to the smooth running of the business. You will directly support the business Manager by managing communications primarily via email job and task management preparing quotes financial job workflow compliance standards and lodging of government permits. The ideal candidate will have 23 years of experience in an administrative role within the plumbing construction or trades industry and possess a strong familiarity with specialised trade software Aroflo.

JOB DESCRIPTION FOR ADMINISTRATION & OPERATIONS COORDINATOR

Responsibilities as an Administration & Operations Coordinator:

• Email & Calendar Management: Monitor and manage business email inboxes and calendars prioritising customer enquiries flagging high-value commercial tender opportunities and ensuring all communications are organised and actioned promptly.
• Work Scheduling & Coordination: Schedule and coordinate daily jobs for technicians using AroFlo ensuring efficient routing job allocation prioritisation and clear communication between the office and field team.
• Customer & Job Management: Maintain accurate customer records update job statuses create work orders and manage job workflows through AroFlo or an equivalent job management system.
• Client & Supplier Relations: Act as a professional point of contact for customers primarily via email and occasionally by phone including booking service appointments and liaising with suppliers regarding materials orders and deliveries.
• Estimating & Quoting Support: Assist the Manager with preparing quotes tenders and estimates by gathering job information supplier pricing and material requirements. The ability to read plans and understand project requirements for estimating is highly desirable.
• Bookkeeping & Financial Administration: Assist with day-to-day accounts administration using Xero and AroFlo including generating invoices entering supplier bills tracking payments and following up outstanding accounts.
• Website & Social Media Management: Support the businesss online presence by maintaining and updating website and social media content preparing a schedule of posts and creating content covering relevant business services projects and updates.
• General Administration & Compliance: Maintain organised electronic records compliance documentation customer files certificates supplier information and internal reports in line with existing business systems and processes with a strong focus on accuracy and attention to detail.

Qualifications as an Administration & Operations Coordinator:

• Experience: 23 years of experience in an administrative or operations support role ideally within the plumbing HVAC electrical or general construction industry.
• Software Proficiency:
  o Strong working knowledge of Xero for bookkeeping and financial administration.
  o Hands-on experience with AroFlo or equivalent trade/job management software.
• Communication: Exceptional written and verbal communication skills with the ability to communicate professionally with tradespeople suppliers customers and other stakeholders.
• Organisation & Time Management: Strong attention to detail multitasking and prioritisation skills with the ability to work effectively in a fast-paced environment where priorities can change quickly.
• Technology Skills: Confident using websites cloud-based systems online platforms and social media tools with the ability to adapt to new software and technologies.

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
  Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays

About Boomering:

Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and a collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.