Admin Support (Simpro Expert) (AO-14064)

This is a remote position.

ABOUT ACCESS OFFSHORING:

We specialise in providing Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent we also help Australian businesses implement best practice when it comes to building an offshore team.

ABOUT THE CLIENT:

Our Client is an Australian-based outsourcing and virtual assistance provider. The company specializes in delivering remote staffing solutions administrative support customer service and business process outsourcing to help organizations streamline operations and reduce costs.

JOB SUMMARY:

We are seeking a proactive and detail-oriented Admin Support Officer to assist with the day-to-day administrative operations of a fast-paced security services business. This role is responsible for managing and organising incoming emails supporting task coordination maintaining accurate records and assisting operational teams with daily priorities and workflow management.

The ideal candidate is highly organised adaptable and confident working across multiple systems and communication channels. Experience with Simpro is highly regarded while strong knowledge of Microsoft 365 applications including Outlook Planner and SharePoint is essential. This position suits someone with excellent communication skills a strong willingness to learn and the ability to think on their feet in a dynamic work environment.

KEY RESPONSIBILITIES:

• Monitor and manage shared inboxes including sorting filing forwarding and responding to emails where appropriate.
  

• Create assign and track tasks from incoming emails using Microsoft Planner and internal workflows.
  

• Assist with maintaining organised electronic records and document management within SharePoint and company systems.
  

• Support daily operational coordination by liaising with team members regarding priorities urgent requests and task updates.
  

• Assist with job and workflow administration within Simpro including updating records and maintaining accurate information.
  

• Escalate urgent matters or operational issues to the relevant team members promptly.
  

• Ensure all communications documentation and task records are accurate and up to date.
  

• Provide general administrative support to the wider operations team as required.
  

• Assist with process improvements and workflow efficiencies across administration and operations.
  

SKILLS & QUALIFICATIONS:

• Previous experience in administration customer support coordination or a similar support role.
  

• Basic knowledge or experience using Simpro is highly regarded.
  

• Strong working knowledge of Microsoft 365 applications particularly Outlook Planner and SharePoint.
  

• Excellent written and verbal communication skills with the ability to communicate professionally across teams.
  

• Strong organisational skills with the ability to prioritise tasks and manage competing deadlines.
  

• High attention to detail and accuracy in handling emails records and task management.
  

• Ability to work in a fast-paced environment and adapt quickly to changing priorities.
  

• Strong problem-solving skills and the ability to think independently when managing day-to-day operational tasks.
  

• Willingness to learn new systems and processes quickly with support from the wider team.
  

• Ability to work both independently and collaboratively within a team environment.
  

• Experience in the security trades construction or service-based industry is advantageous but not essential.
  

Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep thats right 100% work from home. But wait theres more. Here are just some of our benefits:

• Work from Home Allowance
  

• HMO for you and a dependent
  

• 20 Days Annual Leave AND 5 Days Sick Leave
  

• Government Benefits and 13th Month Pay
  

• Computer Equipment
  

• Opportunities for growth
  

• Competitive Salary