Admin Assitant

Overview

We are looking for an experienced Clinical Operations Coordinator / Scheduling & Billing Coordinator to support the daily operations of a behavioral health practice. This role is responsible for clinician and client scheduling care coordination front-end billing record management and communication with clients and staff. The ideal candidate is highly organized detail-oriented and experienced in healthcare administration.

Key Responsibilities

• Develop and maintain clinician and client schedules while ensuring appropriate client-to-clinician ratios.
• Serve as the primary scheduling point of contact for clients and staff.
• Schedule and monitor client assessments and reassessments to ensure they are completed on time.
• Coordinate care for clients receiving services from multiple disciplines.
• Arrange substitute clinicians when needed to maintain uninterrupted services.
• Answer incoming phone calls and respond to client family and staff inquiries professionally and promptly.
• Maintain consistent communication with families and staff through phone and email.
• Maintain organize and audit client records to ensure accuracy and compliance.
• Oversee front desk operations including appointment management and incoming inquiries.
• Verify insurance benefits eligibility and coverage updates.
• Review patient records and collect client payments as needed.
• Manage authorizations track authorization usage and ensure services remain authorized.
• Assist with other administrative and operational tasks as assigned.

Requirements

• Administrative experience preferably in a healthcare ABA or behavioral health setting.
• Required experience with CentralReach (EHR).
• Experience with scheduling multiple clinicians and clients.
• Knowledge of front-end medical billing insurance verification eligibility checks and authorization management.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.

Proficiency with:

• CentralReach (EHR)
• Google Drive
• Microsoft Excel (basic)
• Email and phone systems