Accounts Receivable Collections Specialist

KDCI Outsourcing is seeking an Accounts Receivable / Collections Specialist responsible for supporting daily financial operations related to receivables homeowner account management collections and payment processing. This role requires strong attention to detail professionalism and the ability to communicate effectively with homeowners attorneys clients and internal teams.

The ideal candidate has experience handling collections payment processing delinquency management and account reconciliations while maintaining compliance with HOA and property management regulations. This role plays a critical part in ensuring accurate account balances timely collections and professional client interactions.

Accounts Receivable & Payment Processing

• Assess homeowner dues based on billing cycles (monthly quarterly biannually annually).

• Process and maintain special assessments and supporting spreadsheets.

• Research and resolve missing unapplied or misposted payments.

• Post deposit and adjust payments accurately within required timelines.

• Process returned payments and lockbox payment files daily.

Collections & Delinquency Management

• Process AR reports delinquency notices and past due statements.

• Coordinate and submit delinquent accounts to attorneys when necessary.

• Communicate professionally with attorneys regarding collections and delinquent accounts.

• Offer manage and monitor payment plan arrangements.

• Process and document bankruptcy-related information.

Account Management & Draft Processing

• Set up manage and remove homeowners from automatic draft systems.

• Execute automatic drafts accurately and on schedule.

• Maintain accurate homeowner account records and balances.

Financial & Administrative Support

• Perform general ledger entries and maintain accurate financial documentation.

• Maintain compliance with varying state collection laws and company policies.

• Assist with additional operational and administrative tasks as assigned.

Communication & Coordination

• Respond professionally to homeowner client attorney and coworker inquiries via phone and email.

• Collaborate with internal teams to resolve account and payment-related concerns efficiently.

• At least 25 years of experience in Accounts Receivable Collections or related financial roles.

• Experience supporting US-based clients or companies is required.

• Strong understanding of payment processing delinquency handling and collections procedures.

• Background in finance accounting collections or customer account management is preferred.

• HOA Management or Property Management industry experience is an advantage.

• Proficiency in Google Workspace (Gmail Docs Sheets).

• Ability to maintain professionalism during sensitive financial discussions.

• Excellent written and verbal communication skills.

• Strong analytical organizational and problem-solving skills.

• Ability to multitask prioritize workload and work independently in a fast-paced environment.