Account Manager I

Account Manager I is responsible for servicing the firms largest base of clients. This role will be primarily responsible for providing white glove customer experience ensuring operational excellence and driving client satisfaction/retention. As the face of the company this role requires exceptional communication and time management skills and a deep understanding of our products and services.

Serve as the primary point of contact for a high volume of small client accounts managing day-to-day requests and inquiries.

Review respond to and triage incoming client requests ensuring accurate routing and timely follow-up.

Develop a working understanding of client environments needs and common challenges to effectively support routine account needs.

Coordinate with internal teams (Service Desk Engineering Finance Billing etc.) to resolve client issues through to completion.

Adhere to established ticket management and escalation SOPs to ensure consistent service delivery and client satisfaction.

Monitor recurring issues and client feedback escalating trends or risks to account management leadership as appropriate.

Support client retention by ensuring a responsive reliable and positive day-to-day client experience

Primary Customers: Small customers (D service level paying <$1000/month)

Minimum of 5 years of customer success client servicing and/or account management of enterprise-level organizations is required.

Exceptional client acumen and servicing skills.

High energy with a growth mindset unquestionable reliability and follow-through self-directed and organized.

Willingness to work independently and as part of a team in a fast-paced environment.

Strong time management skills.

Should be willing to accept a long-term work-from-home arrangement.

Should be amenable to a permanent night shift schedule.