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Associate Manager Team Manager
Sutherland
Angeles - Philippines
Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants providi...
Sr Team Manager | Collections
Sutherland
Angeles - Philippines
Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Customer Resolution Calls (Inbound & Outbound) behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous...
Quality Analyst (bpocustomer Service)
Sutherland
Angeles - Philippines
The Lead - Customer Experience Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.The Lead - Customer Experience key focus is to evaluate transactions to ensure all...
Lead Customer Experience
Sutherland
Angeles - Philippines
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Analyst ke...
