Customer Support Team Lead Jobs in Angeles

Position Title: Team LeaderWork Set-up: Work OnsiteSchedule: Monday to Friday 10 PM 6:30 AM PH Time Salary: Php 40000 Php 45000Holiday: US HolidaysResponsibilities as a Team LeaderThe Team Leader will work closely with the Operations Manager to ensure company goals policies and sales objectives ar...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

DescriptionWe are looking for a results-driven Team Leader to oversee a team of Technical Support Representatives providing global customer support. The ideal candidate is a hands-on leader who can coach guide and manage a high-performing support team while ensuring prompt resolution of customer iss...

Work Setup: Onsite (Clark Pampanga)Work Schedule: Shifting Schedules Key Responsibilities: Financial Assessments and revenue health.Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client...

What Youll Do: Deliver world-class support via email and phone to our Earner & Spender clients with clear prompt and helpful solutions. Provide timely insights to stakeholders using logical and effective communication channels. Improve processes to enhance the customer experience focusing on retent...

Core Responsibilities:Strategically plan and execute an effective territory call cycle.Maintain organized territory records and submit timely reports to the sales manager.Monitor and report competitive activities and customer trends to optimize territory management.Manage expenses to maximize profit...

Why join the MJO Bookkeeping team MJO Bookkeeping is a trusted Australian bookkeeping firm helping businesses stay compliant confident and in control of their finances. We specialise in Xero and deliver accurate proactive support across bookkeeping payroll and BAS services. Our team is known for its...