Client Advocate Jobs in Angeles

1. Managing Cluster/Community PerformanceComplete weekly coaching sessions and triadsComplete weekly huddles and come up with Team strategy to achieve operational goals.Partner with Operations Manager on Continuous Improvement activities training and action plans.2. Client advocateAccomplish weekly...

DescriptionThe Client Advocate is responsible for providing strategic relationship management and consultative services to our clients. The Client Advocate is responsible for marshalling WTW resources to provide coordinated service and placement activities that meet the clients insurance and risk ma...

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Imp...