Assistant Manager Quality Assurance Jobs in Muntinlupa

About the job: Associate Quality Specialist (Alabang) Onsite Work Setup: Onsite (Alabang) Schedule: Shifting Schedules Responsibilities: Execute the transaction and call monitoring in line with the agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings...

About the job: Quality Assistant Manager (Alabang) Onsite Work Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities: Financial assessments and revenue health.Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-...

About the job: Quality Manager - Alabang (on-site) TASQ needs a service desk quality manager to work on-site in Alabang.Key Requirements: Bachelors degree graduate any field. Professional experience in leadership in the quality department in a shared service or BPO environment. 6 years in the BPO in...

About the job: Associate Quality Specialist (Alabang) Onsite Work Setup: Onsite (Alabang) Schedule: Shifting Schedules Responsibilities: Execute the transaction and call monitoring in line with the agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings...

TASQ needs a service desk quality manager to work on-site in Alabang.Key Requirements: Bachelors degree graduate any field. Professional experience in leadership in the quality department in a shared service or BPO environment. 6 years in the BPO industry with customer service and tech background...

About the job: Quality Assistant Manager (Alabang) Onsite Work Setup: Alabang (Onsite) Shift: Shifting Schedules (mid or night shift) Responsibilities: Financial assessments and revenue health.Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framew...

About the job: Quality Assurance - Assistant ManagerSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new...

About the job: Technology Analyst - RPA Automation Assistant Manager (Alabang) Onsite Work setup: 30% work from home and 70% work onsite/from office (Alabang) Qualifications/Requirements: BACHELORS - COMPUTER SCIENCE IT ENGINEERING or any related courseMinimum RPA Tools Experience: ServiceNow Predi...

About the job: Quality Assurance Manager - AlabangSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new r...

About the job: Associate Quality Specialist (Alabang) Onsite Responsibilities: Execute the transaction and call monitoring in line with the agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify t...

Work Setup: Alabang Onsite Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust c...

About the job: Assistant Manager/Team Leader (Alabang) Onsite Work Setup: 100% Onsite (Alabang) Work Schedule: Graveyard shift Responsibilities: Lead and motivate the team: Provide direction inspire a positive work environment and foster open communication.Set goals and delegate tasks: Define team...

Responsibilities: Process Optimization: Identifies inefficiencies streamlines workflows and enhances service delivery through standardization Technology & Innovation: Background in evaluating and integrating new tools like AI automation and analytics to improve customer interactions Training & Deve...

About the job: Assistant Manager/Team Leader (Alabang) Onsite Work Setup: 100% Onsite (Alabang) Work Schedule: Graveyard shift Responsibilities: Lead and motivate the team: Provide direction inspire a positive work environment and foster open communication.Set goals and delegate tasks: Define team...

Work Setup: 100% Onsite (Alabang) Work Schedule: Graveyard shift Responsibilities: Lead and motivate the team: Provide direction inspire a positive work environment and foster open communication.Set goals and delegate tasks: Define team goals connect the work to the organizations objectives and assi...

PRIMARY RESPONSIBILITIESReview and approve Change Control Request and ensure their timely closure by coordinating with owners.Act as site representative for Trainings and Document Control systems and manage related activities.Maintain client test methods specification databases and coordinate Qualit...

Responsibilities: Process Optimization: Identifies inefficiencies streamlines workflows and enhances service delivery through standardizationTechnology & Innovation: background in evaluating and integrating new tools like AI automation and analytics to improve customer interactionsTraining & Develop...

Service Desk - Center of Excellence Assistant Manager (Alabang) Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends Off JOB DESCRIPTION Key Deliverables: Process Optimization: Identifi...

Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.Process Control & Verification: Deploy...

Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. Identify the internal pain areas in client processes and build robust controls around them.Client Management Relationship: Partic...