Software Engineer

Role Responsibilities

We areseekinga proactive and customer-focused professional to support andmaintainbusiness-critical applications across Peru and Argentina. This roleis responsible forensuring application stability operational continuity and thetimelyresolution of incidents and service requests.

• Ensure the stability availability and operational continuity of business-critical applications.

• Manage incidents service requests and problem tickets through ServiceNow meeting agreed service levels.

• Provide application support for billing JD Edwards branch operations and other core business systems across Peru and Argentina.

• Troubleshoot and resolve application database and integration issues -based environments.

• Perform root cause analysis and implement improvements to reduce recurring incidents.

• Maintain and enhance legacy applications Oracle Database and Microsoft SQL Server.

• Participate in testing deployments release validations and post-production support.

• Create andmaintaintechnical documentation including support procedures test evidence incident records and knowledge base articles.

• Collaborate with business users and global engineering teams to resolve issues and deliver continuous improvements.

Role Requirements

• Bachelors degree (completed or in progress) in Computer Science Software Engineering Information Systems orrelatedfield.

• 2 years of experience supporting andmaintainingenterprise applications in a multinational environment.

• Experience C# Visual Studio Oracle Database and/or Microsoft SQL Server.

• Knowledge of SQL application troubleshooting and production support.

• Experience using ServiceNow or similar ITSM tools for incident and request management.

• Understanding incidentsproblems and change management processes.

• Familiarity with web technologies and integrations (HTTP XML JSON REST APIs JavaScript).

• Experience in testing release validation and technical documentation.

• Experience working in Agile environments and collaborating with distributed teams.

• Strong analytical communication and problem-solving skills.

• Intermediate or advanced Englishproficiency.

Work Shift

Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives multiple health insurance options accident and life insurance and access to best-in-class development platforms to name a few. Please see the benefits below specific to your country. If applicableadditionalrole-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Peru-specific benefits include:

• Comfortable facilities lounge space BBQ terrace dining hall

• EAP - legal psychological and financial employeeassistance

• Health insurance

• Life insurance

• Cancer Insurance

Other Details

As part of the application process all applicantsare required totake assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email addressin order toprocess the assessments. If you have any questions you may reach out to

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams whilereflectingthe communities we serve.

We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disabilitymarital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.

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