Operations Team Lead MAF
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Job Summary
We have a view beyond the ocean: integrating container logistics connecting and simplifying our customers supply chain. We count on our people to make that happen!
Join us as we embark on a digital transformation that will revolutionize the logistics business!
Our opportunity
We are looking for our new Operations Team Lead - MAF to join our team.
This person will be responsible for leading and overseeing the Air Product Operations team to ensure consistent efficient and high-quality execution of air freight services. The role is responsible for people leadership operational performance customer service quality and process adherence acting as the key link between Product Operations and Customer Service to deliver a reliable and customer-centric air freight operation.
Main responsibilities:
- Lead coach and supervise the Air Product Operations team ensuring clear roles accountability and performance standards.
- Ensure end-to-end operational execution of air freight shipments in line with product guidelines SOPs and customer requirements.
- Monitor daily operational performance milestones and service levels to ensure on-time and accurate execution.
- Act as escalation point for complex operational and customer service issues driving timely resolution.
- Ensure compliance with local and international regulations including customs security and air cargo requirements.
- Collaborate closely with Product Commercial and Finance teams to ensure alignment on execution priorities.
- Drive continuous improvement initiatives to increase efficiency quality and standardization across operations.
- Support onboarding training and ongoing development of team members
- Monitor and manage KPIs related to operational quality customer satisfaction and productivity.
- Ensure consistent communication with internal stakeholders and regional counterparts to enable smooth cross-office execution.
We are looking for:
- Bachelors degree in Logistics Supply Chain International Trade Business Administration or related field.
- Professional experience in a global freight forwarder is highly desirable.
- Advanced English proficiency enabling effective communication with regional and global stakeholders.
- 5 years of experience in air freight operations or freight forwarding.
- Proven experience in team leadership or supervisory roles within operations or customer service.
- Strong understanding of air freight processes regulations and execution models.
- Experience working in a matrix organization with cross-functional stakeholders.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
Manager
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
