Position Summary

The Operations Supervisor is responsible for overseeing daily logistics operations leading operational teams managing relationships with key stakeholders and ensuring shipments are delivered safely efficiently and in accordance with customer expectations and company standards.

This role plays a key part in driving service excellence continuous improvement and operational profitability while supporting the development of high-performing teams.

Key Responsibilities

• Lead and supervise day-to-day operations ensuring service excellence and customer satisfaction.

• Oversee transportation customs clearance and coordination with Airlines agents and logistics partners.

• Monitor shipments proactively anticipating and resolving potential issues before they impact delivery.

• Ensure compliance with company policies quality standards (ISO/GxP) and regulatory requirements.

• Manage operational KPIs costs and performance metrics to drive efficiency and profitability.

• Develop implement and maintain operational procedures (SOPs) and ensure team training and compliance.

• Support audits quality initiatives CAPA management and continuous improvement projects.

• Build strong relationships with customers suppliers customs authorities and key stakeholders.

• Lead coach and develop team members through performance management feedback and training.

• Partner with Sales and Customer Service teams to support customer needs and identify operational solutions.

• Provide training and oversee special projects as assigned (e.g. audits route optimization process mapping KPI implementation).

• Monitor and influence operational vendor performance (customs brokers airlines agents and related providers) against service level expectations; lead vendor meetings when necessary and escalate performance issues as required.

What Were Looking For

Education

• Bachelors degree in Logistics International Trade Business Administration International Relations or a related field.

• A postgraduate degree in Supply Chain or related areas is desirable.

• Familiarity with ISO 9001 and ISO 14001 environments (procedures records audits continuous improvement) is preferred.

Experience

• 35 years of experience in logistics operations customer service or supply chain management.

• Previous experience leading teams in a fast-paced operational environment.

• Experience in healthcare pharmaceutical or specialized logistics is a plus.

Skills & Competencies

• Strong leadership and people management skills.

• Excellent communication and stakeholder management abilities.

• Strong analytical thinking and problem-solving skills.

• Customer-focused mindset with a commitment to service excellence.

• Ability to manage multiple priorities in a dynamic environment.

• Advanced knowledge of Microsoft 365 tools particularly Excel.

• English proficiency is desirable.

• Knowledge of customs regulations and international transportation processes is a plus.

• Ability to multitask and manage workflow across multiple shipments vendors and stakeholders.

• Strong leadership skills (coaching delegation accountability performance management).

• Planning organization and time management skills.

• Effective communication and stakeholder management.

• Ensure relevant and applicable regulations guidelines and internal standards are followed; support implementation of new regulations customer requirements and operational technologies/process improvements.

Why Join World Courier

• Be part of a global organization that directly impacts patients lives.

• Work in a highly specialized and innovative healthcare logistics environment.

• Collaborate with international teams and industry experts.

• Access development and career growth opportunities within Cencora.

• Contribute to our purpose of creating healthier futures.

Ready to lead operations that make a difference Join World Courier and help deliver hope worldwide.