Bilingual IT Support Specialist

LlamaPixel is a company that provides toptier 24/7 customer support to Spanishspeaking users across Latin America within a dynamic collaborative and technologydriven environment. Our culture is built around continuous learning collaboration and adaptability we move quickly think globally and support each other to deliver exceptional results.

Our Support Center in Lima provides 24/7 chat and email support to Spanishspeaking users across Latin America. We combine strong processes with smart technology to deliver consistent highquality service.

At LlamaPixel we foster a learnerfirst culture where growth is part of everyday work. High performers can advance to Senior Trainer Training Lead or transition into crossfunctional roles in areas such as Quality Content or Operations. We believe in developing talent from within and creating clear pathways for professional advancement.

We are currently looking for a Bilingual IT Support Specialist.

Key Responsibilities:

• Manage and maintain Microsoft Entra ID (Azure AD) and Microsoft 365 environments following our best practices.
• Support and monitor network infrastructure (LAN/WAN VLANs firewalls VPN routing switching).
• User group and permission management aligned with security policies
• Google Workspace management: user group and permission setup
• Configuration and support of Ubiquiti and Cisco Meraki devices
• LAN/WAN maintenance VLANs firewalls VPN routing and switching
• Configuration and maintenance of Windows and Linux workstations
• Troubleshooting hardware software and connectivity issues
• Documentation of incidents solutions and inventory
• Tier 12 technical support
• Provide technical support to all colleagues troubleshoot hardware software and connectivity issues.

Profile Requirements:

• Advanced/fluent English
• 2 years of experience in system or network administration
• Strong knowledge of Windows Active Directory Google Workspace and GPOs
• Experience with Microsoft Entra ID / Azure AD and Microsoft 365
• Solid understanding of networking: TCP/IP DNS DHCP VPN VLANs routing firewalls
• Experience installing and configuring network equipment
• Ability to work independently
• Effective communication and strong service orientation

Would be a plus:

• Certifications from Microsoft and Network area
• Basic scripting in Python Bash or PowerShell for automation and log analysis.

Position Details:

• 100% onsite role in Lima
• Schedule: 12:00 p.m. 9:48 p.m.
• 44 hours per week in rotating shifts with 2 rotating days off based on planning
• Full employment benefits from day one
• Salary range: S/4000 S/6000
• Food allowance: S/300 per month
• EPS fully covered (100%)
• Dynamic work environment focused on employee wellbeing

If you meet the requirements and are looking for a dynamic environment where your work creates real impact we would be glad to meet you.

Apply and become part of a team that supports your professional growth.